Isabelle Mcelroy
Sierra Vista
Summary
Resiliant Direct Support Professional with solid background assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive individual familiar with social and community services rules and regulations.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber
01.2019 - Current
- Safely transported passengers to their destinations while maintaining a clean and well-maintained vehicle
- Demonstrated strong interpersonal skills by engaging with customers, addressing concerns, and ensuring a positive experience
- Maintained a high driver rating and received positive feedback from passengers for professionalism and reliability
- Effective communication: Able to actively listen to customer needs and respond with clarity and empathy
- Problem-solving: Proficient at resolving customer issues and providing solutions to ensure satisfaction
- Adaptability: Skilled in handling a variety of customer personalities and situations with a positive attitude
- Time management: Punctual and adept at managing routes and schedules efficiently.
Caregiver
Synergy
01.2025 - 07.2025
- Instructed family members on how to provide bedside care.
- Monitored health and well-being of clients and reported significant health changes.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with maintaining good personal hygiene.
Store Associate
Safeway
11.2024 - 01.2025
- Resolved customer complaints promptly with professionalism and courtesy.
- Processed returns and exchanges according to company policy.
- Processed sales transactions accurately and efficiently at the cash register.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Offered virtual shopping consultations for clients unable to meet in person.
- Greeted customers and answered product or service questions.
Insta Cart Driver
Insta Cart
01.2019 - Current
- Accurately picked and delivered grocery orders, ensuring that items met customers' specifications
- Communicated with customers throughout the shopping process to confirm substitutions and preferences
- Addressed and resolved customer inquiries, issues, and concerns promptly
- Maintained a high rating and received positive feedback from customers for reliability and exceptional service
- Effective communication: Skilled in conveying information clearly and empathetically, addressing customer questions and concerns
- Problem-solving: Proficient at resolving customer issues and ensuring their satisfaction
- Attention to detail: Demonstrated the ability to meticulously fulfill customer orders with accuracy
- Adaptability: Experienced in handling a variety of customer preferences and requests with a positive attitude.
Direct Support Professional
Aires llc
02.2024 - 11.2024
- Administering medications as per instructions.
- Providing companionship
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community
- Assisting with personal care tasks such as bathing, grooming, and dressing.
- Assisting with meal preparation and feeding.
- Performing housekeeping
- Monitoring and reporting changes in the client's condition to healthcare professionals
- Assisting with mobility and transfers.
- Instructed individuals in self-advocacy skills
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Education
General Education Diploma -
Cochise College
10-2023
Skills
- Time Management: Effective scheduling and timely deliveries are crucial
- Customer Service: Interacting with passengers or customers professionally
- Handling unexpected situations or customer issues effectively
- Clear and courteous communication
- Adaptability: Ability to deal with a variety of situations and customer preferences
- Attention to Detail: Accurate order fulfillment and verification
- Technology Proficiency: Familiarity with mobile apps and technology
- Managing orders and maintaining a well-organized vehicle
- Staying calm and patient in potentially stressful situations
- Safe Driving: Ensuring the safety of passengers or food items is paramount
- Progress Documentation
- Indirect Patient Care
- Behavioral Management
- Personal care assistance
- Health Services
- Patient Care
- First aid and safety
- Compassionate client care
- Medical Records Management
- Behavior redirection
- Disability Awareness
- Charting and documentation
- First-aid and CPR
- Crisis Management
- Customer service
- Communication skills
- Attention to detail
- Excellent verbal and written communication
- Skilled in defusing tension and resolving customer issues effectively
- Flexible and cooperative in working with diverse teams
Certification
CPR
Timeline
Caregiver
Synergy
01.2025 - 07.2025
Store Associate
Safeway
11.2024 - 01.2025
Direct Support Professional
Aires llc
02.2024 - 11.2024
Uber Driver
Uber
01.2019 - Current
Insta Cart Driver
Insta Cart
01.2019 - Current
General Education Diploma -
Cochise College