Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Isaiah Fell

Chandler

Summary

Dynamic professional with extensive experience in account management and customer service. Proven ability in contract negotiation and conflict resolution, driving revenue growth while fostering strong client relationships. Adept at data analysis and team leadership, consistently enhancing service delivery and operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Uhaul & Storage
Mesa
01.2025 - 06.2025
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.

Account Manager 1

Verdegard Administrators, LLC.
Tempe
03.2022 - 12.2024
  • Facilitated recurring admin meetings focused on increasing revenue and profitability for the group and its members.
  • Facilitated weekly, monthly, and quarterly reporting as scheduled and requested.
  • Documented client issues and concerns for expedited resolution.
  • Resolved client issues swiftly to maintain strong partnerships and trust.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Negotiated contracts with clients to maximize profitability.
  • Analyzed client data and identified opportunities for growth.
  • Collaborated with sales team to determine best ways to drive market share.
  • Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.

Advanta Post Service Advocate/Team Lead

Verdegard Administrators, LLC.
Tempe
03.2021 - 03.2022
  • Negotiated cases until a feasible settlement was obtained with the provider.
  • Provided consistent updates directly to the member associated with each respective case.
  • Coordinated communication between departments to ensure smooth service delivery.
  • Provided training and support to new team members on procedures.
  • Ensured all service requests were completed within established timelines while meeting quality standards.
  • Documented all member and provider interactions for future reference and quality assurance.

Operations Manager

First Watch Inc.
Mesa
01.2020 - 03.2022
  • Responsible for supervising not only kitchen operations, but also the overall dining experience.
  • Certified in food safety.
  • Managed inventory levels and ordered supplies to meet operational needs.
  • Implemented process improvements to enhance service delivery and customer satisfaction.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Routinely searched for new team members to help liven and improve the atmosphere in which we all worked.
  • Assigned as the first interviewer for anyone interested in joining our team, and as the manager, I was responsible for helping these individuals grow within the First Watch family.

Server

First Watch
Mesa
03.2018 - 12.2019
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Education

High School Diploma -

University of North Alabama
Florence, AL

Skills

  • Microsoft Excel
  • Data analysis
  • Contract negotiation
  • Account management
  • Customer service
  • Team leadership
  • Conflict resolution
  • Customer engagement
  • Microsoft outlook
  • Customer relationship management (CRM)
  • Verbal and written communication
  • Computer proficiency
  • Data entry
  • Recordkeeping strengths
  • Adaptive team player
  • Clerical support

Personal Information

Authorized To Work: US

Timeline

Customer Service Representative

Uhaul & Storage
01.2025 - 06.2025

Account Manager 1

Verdegard Administrators, LLC.
03.2022 - 12.2024

Advanta Post Service Advocate/Team Lead

Verdegard Administrators, LLC.
03.2021 - 03.2022

Operations Manager

First Watch Inc.
01.2020 - 03.2022

Server

First Watch
03.2018 - 12.2019

High School Diploma -

University of North Alabama

Similar Profiles

CREATE PROFILE
Isaiah Fell