Isaiah Jones-Embry
Flagstaff
Summary
Developed robust skill set in behavioral health environment, focusing on patient care and therapeutic support. Demonstrated ability to manage complex cases and provide effective interventions in high-stress situations. Seeking to transition these transferrable skills into new field where strong interpersonal and analytical abilities are valued.
Overview
4
4
years of professional experience
Work History
Behavior Health Specialist
The Guidance Center
10.2024 - 05.2025
- Provided direct patient care and behavioral support to individuals in crisis within an acute psychiatric setting.
- Collaborated with multidisciplinary teams to implement individualized care plans.
- Assisted in de-escalating situations and maintained safety through verbal interventions.
- Documented patient behaviors, interventions, and progress using EHR systems to ensure continuity of care.
- Supported licensed staff by monitoring and recording vital signs, observing for changes in mental status, and ensuring medication compliance.
- Facilitated group activities and therapeutic exercises to promote emotional regulation, social skills, and recovery-oriented goals.
PRN Receptionist
Northern Arizona Radiology
08.2022 - 08.2023
- Greeted and welcome patients and visitors warmly and courteously, creating a positive and inviting atmosphere.
- Efficiently register new patients and update existing patient information in the electronic medical records (EMR) system, ensuring accurate and up-to-date records.
- Handled online payment transactions using a secure system, ensuring accuracy and confidentiality as well as cash payments.
- Schedule appointments, radiology tests, and procedures with precision, while coordinating seamlessly with other departments for streamlined patient care.
- Handle incoming calls promptly and professionally, directing them to the appropriate personnel or providing accurate information to address inquiries.
- Verify insurance information and adeptly manage necessary paperwork, ensuring a smooth billing process for patients and the facility.
Order Fulfillment Associate
The Home Depot
04.2021 - 04.2022
- Obtained and organized files and delivery confirmations to make important documents easier to find.
- Resolved how to schedule daily deliveries while fulfilling floor associate responsibilities.
- Stocked materials in an organized manner.
- Supported the department by fulfilling roles in areas that were needed
- Completed assigned duties and consistently produced quality work to reach daily need
- Resolved issues with customer orders and kept communications with customers.
Education
High School Diploma -
Dishchii'bikoh Community High School
Psychology and Philosophy
Northern Arizona University (NAU)
Flagstaff, AZ05.2025
Skills
- Customer Service
- Critical Thinker
- Crisis intervention
- Adaptable
- Cash Handling
- Support services
- Patient intakes
- Effective communication
- Patient health education
- Data entry
Timeline
Behavior Health Specialist
The Guidance Center
10.2024 - 05.2025
PRN Receptionist
Northern Arizona Radiology
08.2022 - 08.2023
Order Fulfillment Associate
The Home Depot
04.2021 - 04.2022
High School Diploma -
Dishchii'bikoh Community High School
Psychology and Philosophy
Northern Arizona University (NAU)
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