Isaiah Martin
Casa Grande
Summary
IT Support Specialist with hands-on experience supporting government systems, troubleshooting hardware and software issues, and maintaining network infrastructure. CompTIA Security+ certified with a strong foundation in cybersecurity, Active Directory, and end-user support. Proven ability to deliver reliable technical solutions in fast-paced environments, with a growing focus on system administration and security.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Town Of Marana
Marana
04.2025 - Current
- Enrolling and Managing Laptops and Phones via Intune
- Handled Badge Security for all building access
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted colleagues in identifying issues and explained solutions to restore service and functionality.
IT INTERN
Opus Inspection
Tucson, AZ
06.2024 - 03.2025
- Installed operating systems, software updates, and patches in accordance with best practices.
- Resolved network connectivity issues in a timely manner.
- Monitored system performance through daily checks of hardware components and software applications.
- Implemented security measures such as firewalls, antivirus protection, and password policies.
- Collaborated with other departments to ensure all IT needs were met in an efficient manner.
- Maintained and updated computer systems, networks, and databases according to established procedures.
- Developed strong problem-solving skills while troubleshooting IT issues.
IT CONSULTANT
Geeks2you
US
11.2023 - 05.2024
- On-site IT consultant services concerning software and hardware; such as viruses, malware, transferring data, replacing computer and laptop hardware, IOT, and solving customer's technological issues.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
OPHTHALMIC TECHNICIAN/PHOTOGRAPHER
Retina Associates
Tucson
01.2021 - 11.2023
- Worked with cameras such as Heidelberg, Clarus, and Optos California making sure they are up to date and having our clinic flow
- Injected Florence and ICG to track problems with the retina
- Participate in Clinical Trials being certified to work with vast groups
- Performed comprehensive ophthalmic assessments, including visual acuity tests, refraction, and tonometry measurements
- Demonstrated effective communication skills when interacting with patients regarding their vision concerns
- Utilized strong problem-solving skills to troubleshoot technical issues during ophthalmic exams
- Administered diagnostic tests such as fluorescein angiography, pachymetry, OCT imaging and visual field testing.
Education
Bachelor of Science (B.S.) - Information Technology
Arizona State University
Tempe, AZ, US05-2027
Associate in Science (A.S.) - Cyber Security
Pima Community College
US01-2025
Skills
- Active Directory
- Bilingual in Spanish/English
- IT service management
- Network Administration
- Python
- Microsoft Office
- IT hardware support
- Virus removal
- Information Security
- Cybersecurity Expertise
- User Training
- Disaster recovery
Certification
- CompTIA Security+
- Technical Support Specalist
Languages
Spanish
Professional Working
Timeline
Technical Support Specialist
Town Of Marana
04.2025 - Current
IT INTERN
Opus Inspection
06.2024 - 03.2025
IT CONSULTANT
Geeks2you
11.2023 - 05.2024
OPHTHALMIC TECHNICIAN/PHOTOGRAPHER
Retina Associates
01.2021 - 11.2023
Associate in Science (A.S.) - Cyber Security
Pima Community College
Bachelor of Science (B.S.) - Information Technology
Arizona State University