Isaiah Truchsess
Phoenix
Summary
I am an extremely motivated and outgoing person that is looking for the next step in my career. I have been a natural leader my whole life and work well with others. I am a very quick-learner and I love tackling new challenges. I am constantly analyzing business practices and identifying opportunities for improvement. I would consider myself an ambitious employee that is willing to go above and beyond my job responsibilities to get ahead of the curve. I excel in time-management. Experienced in sales and selling different products/programs.
Overview
7
7
years of professional experience
Work History
Sales Associate
Freedom Debt Relief
Tempe, AZ
06.2023 - Current
- Assisted customers with product selection, enhancing overall experience.
- Developed product knowledge to address customer inquiries and provide tailored recommendations.
Sales Associate
Loan Simple
Tempe, AZ
12.2022 - 06.2023
- Assisted customers in identifying suitable loan products based on individual financial needs.
- Maintained comprehensive knowledge of loan offerings and industry regulations to provide accurate information.
- Processed loan applications efficiently, ensuring all necessary documentation was complete and compliant.
- Collaborated with team members to streamline application processes, enhancing customer experience.
Senior Customer Service Representative
Carvana LLC
Tempe, AZ
09.2019 - 11.2022
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Boosted efficiency in our BBB and Reviews tem by 75%, allowing us to reduce the number of hours dedicated to tasks by 2 hours per day to 2 hours per week.
- Developed and managed training programs for advocates moving to the next level within the company.
- Worked with upper management to identify and improve internal processes.
Education
No Degree - Business
Arizona State University
Tempe, AZNo Degree - Business Administration and Management
Mesa Community College
05-2023
No Degree - Business and
Phoenix College
PhoenixNo Degree - Business Administration and Management
Mesa Community College
05-2023
Skills
- Sales
- Consultative Approached Selling
- SPIN selling
- Microsoft Excel
- Job Assignments
- Corrective Actions
- Goal Attainment
- Improvement Recommendations
Timeline
Sales Associate
Freedom Debt Relief
06.2023 - Current
Sales Associate
Loan Simple
12.2022 - 06.2023
Senior Customer Service Representative
Carvana LLC
09.2019 - 11.2022
No Degree - Business
Arizona State University
No Degree - Business Administration and Management
Mesa Community College
No Degree - Business and
Phoenix College
No Degree - Business Administration and Management
Mesa Community College