Isidro Toledo
Phoenix
Summary
Dynamic Technical Support Supervisor at Mashura with a proven track record in enhancing client satisfaction and managing high call volumes. Expert in hardware diagnostics and incident management, I excel in delivering exceptional service while fostering collaborative environments. Recognized for leading successful technical upgrade projects and training teams to improve service support.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
8
8
years of professional experience
Work History
Technical Support Supervisor
Mashura
11.2016 - 04.2025
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ10-2016
Skills
- Remote support
- Hardware diagnostics
- SLA management
- Incident management
- Technical training
- Software diagnostics
- Service support
- Product knowledge
- Microsoft outlook
- Customer service expert
- Decision-making
- Software installation
- Data recovery
- Hardware troubleshooting
- Hardware upgrades
- Windows 10
Timeline
Technical Support Supervisor
Mashura
11.2016 - 04.2025
High School Diploma -
Maricopa Community Colleges, Scottsdale Community College
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