I'SJAHNELL DUNSON
Phoenix,AZ
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pollard Banknote
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company
- Responded to customer requests for products, services, and company information
Learning Ambassador
Amazon
06.2023 - 01.2024
- Supported new hire needs and provided individualized guidance to promote goals within the company
- Trained employees in all process paths and how to operate industrial trucks
- Maintain the ability to keep up with multiple programs to guarantee associates for maintaining highest level of safety, quality, attendance and performance
- Facilitated on boarding of new hires and ensure their transition to their duties were smooth in an organized manner
Coffee Barista
Starbucks
09.2021 - 05.2023
- Brew and serve coffee, tea and other non-alcoholic drinks
- Maintain cleanliness and sanitized work areas
- Cross-Sell pastries and sandwiches with all coffee order to increase customer purchase total
- Handle OLTP system, processed cash and card payments and provided change and receipt as needed
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Interact with customers during hectic periods to promote a fun and positive work environment
- Train new team members
Account Representative
Discover Student Loans
08.2019 - 08.2021
- Employed effective interpersonal communication to mitigate and solve customer issues.
- Provided timely information regarding account standings to customers.
- Facilitated prompt completion of loan applications via phone support.
- Communicated loan application decisions to customers.
Timeline
Customer Service Representative
Pollard Banknote
02.2024 - Current
Learning Ambassador
Amazon
06.2023 - 01.2024
Coffee Barista
Starbucks
09.2021 - 05.2023
Account Representative
Discover Student Loans
08.2019 - 08.2021
Similar Profiles
Jonae RawlsJonae Rawls
Lab Technician at Pollard Banknote LimitedLab Technician at Pollard Banknote Limited
ASHLEE KINGASHLEE KING
Customer Service Representative at Pollard Banknote LimitedCustomer Service Representative at Pollard Banknote Limited
Sana BhatiaSana Bhatia
Human Resources Coordinator at Pollard Banknote Ltd.Human Resources Coordinator at Pollard Banknote Ltd.
Vanessa CorreaVanessa Correa
BHT/CNA at NursioBHT/CNA at Nursio
Jericka HectorJericka Hector
Background Investigator at Maricopa County Adult Probation DepartmentBackground Investigator at Maricopa County Adult Probation Department