Ismayil Ismayilov
Bakı
Summary
- Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
- Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
- Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
- Customer-focused and dependable call center professional with strong communication skills, proven ability to handle high call volumes, resolve issues efficiently, and maintain client satisfaction. Committed to accuracy, adaptability, and continuous improvement.
- Experienced in working under pressure, multitasking across platforms, and following detailed scripts while maintaining a personal, client-friendly tone. Quick to learn new systems and dedicated to supporting team performance and company goals.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Ipeksu
Baku
11.2024 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Strengthened customer retention by offering discount options.
- Maintained records of customer interactions, transactions, comments and complaints.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Sushi Chef
Rocknroll sushi
01.2020 - 01.2021
- Crafted custom sushi orders to accommodate guests' dietary preferences and allergies.
- Expertly prepared rice for sushi, achieving the perfect balance of vinegar, sugar, and salt.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Monitored temperatures of prepared food and cold-storage areas.
- Calculated accurate portion sizes when making sushi rolls or platters.
- Communicated effectively with coworkers regarding customer orders.
Education
Full Secondary -
School No. 1 Named After N. Akhundov, Baku
05-2020
Skills
- Customer service
- Product knowledge
- Record keeping
- Client relationship management
- Upselling strategies
- Data analysis
- Written communication
- Team collaboration
- Conflict resolution
- Time management
- Effective listening
- Technical troubleshooting
- Customer service optimization
- Problem-solving skills
Personal Information
- Date of Birth: 06/30/03
- Gender: Male
- Nationality: Azerbaijani
- Marital Status: Single
- Place of Birth: Baku
Languages
- Azerbaijani: Excellent
- English: Good
- Turkish: Very good
- Russian: Very good
Computer Skills - Skills
Good
Timeline
Call Center Representative
Ipeksu
11.2024 - Current
Sushi Chef
Rocknroll sushi
01.2020 - 01.2021
Full Secondary -
School No. 1 Named After N. Akhundov, Baku
Similar Profiles
Mahir VəliyevMahir Vəliyev
Xəzinə Inzibatçısı at Kapital bank ASCXəzinə Inzibatçısı at Kapital bank ASC
Günay AbdullayevaGünay Abdullayeva
Azersun holding at SellerAzersun holding at Seller
Firuzə CəfərovaFiruzə Cəfərova
Mühasibatlıq və Vergi at Mühasibatlıq və Vergi üzrə məsləhətçiMühasibatlıq və Vergi at Mühasibatlıq və Vergi üzrə məsləhətçi
Patrick KehresPatrick Kehres
Call Center Representative/Call Center Manager at Bank Of America/CountrywideCall Center Representative/Call Center Manager at Bank Of America/Countrywide
Domonique JohnsonDomonique Johnson
Call Center Representative-Kellogg Eye Center at Michigan MedicineCall Center Representative-Kellogg Eye Center at Michigan Medicine