Ismayil Mammadov
Baku,Azerbaijan
Summary
Confident and self-motivated in my work, I have gained significant experience from roles in Travel and Tourism, Retail and private Business where I have demonstrated strong front line customer service, team working and communication skills at all levels. Punctuality and reliability are key qualities with the ability to work within and lead teams. Customer service is a passion where I strive to deliver a reliable and effective service to all types of customers, my flexibility has enabled me to adapt to changes in routines and tasks and I welcome challenges, additional responsibilities and to develop new skills from gained experiences.
Overview
19
19
years of professional experience
Work History
Director
Ekvator Travel LLC
10.2023 - Current
- Control budgets and optimize expense
- Managing Company
- Corporate Customer Relationship Management
Manager
Grandala Travel & Transport LLC
05.2023 - 12.2023
- Managing company
- Managing Staff
- Sales control
- Marketing Strategies
- Control budgets and optimize expenses
Manager (Owner)
Foodie Cuisine Ltd
03.2019 - 01.2022
- Company Overview: (Café Shop - Hot Food) (United Kingdom)
- General company management
- Control budgets and optimize expenses
- Customer Service Controlling
- Supply Chain Management
- Food Quality Management
- Marketing searching and new product creating
- (Café Shop - Hot Food) (United Kingdom)
Manager (Owner)
Foodie Greek Ltd
03.2019 - 01.2022
- Company Overview: (Greek Food Restaurant - Hot Food) (United Kingdom)
- General company management
- Control budgets and optimize expenses
- Customer Service Controlling
- Supply Chain Management
- Food Quality Management
- Marketing searching and new product creating
- (Greek Food Restaurant - Hot Food) (United Kingdom)
Manager
Genuine Power LTD
04.2017 - 02.2019
- Company Overview: (United Kingdom)
- E-Commers platforms managing
- Procurement
- Supply Chain Management
- (United Kingdom)
Self-Employed
Ebay & Amazon Seller UK
09.2013 - 04.2017
- Company Overview: (United Kingdom)
- Managing E-page
- Managing Sales
- Stock control
- (United Kingdom)
Head of Inbound Tourism Department
Turizm.Az Travel LLC
06.2010 - 05.2013
- Managing a team of 15, including Tour managers, and Customer Service Assistants
- Controlling Hotel, Restaurant and Transport Reservation Services
- Allocating tasks and monitoring quality of work
- Creating customised tour packages for customers
- Resolving problems and dealing with customer complaints
Coordinator
ZIYA TOURISM LLC
06.2009 - 06.2010
- Managing Sales Team
- Managing projects
- Sales Control
- Creating new products
- Financial Control
Tour Manager
Turizm.Az Travel LLC
07.2007 - 06.2009
- Providing excellent customer service
- Organising holidays
- Hotels booking
- Managing Transfer and Transport Service
- Recording customer information accurately on the company data base
- Sending out relevant documentation to customers
- Processing invoices
Retail Supervisor
Stationery Shop
07.2006 - 07.2007
- Company Overview: (Family Business)
- Receiving deliveries
- Advising customers on choice of purchase
- Cash handling
- Stock Control
- (Family Business)
Education
Level 2 Food Hygiene and Safety for Catering Certificate -
High Speed Training Limited
United Kingdom05.2020
Level 2 Award in the Promotional of Product and Services Through Social Media -
IOEE - SFEDI AWARDS - The Awarding Organisation for Enterprise
United Kingdom11.2019
NCFE Level 1 Certificate -
Manchester Airport Academy
United Kingdom03.2018
Excellent Customer service - Certificate -
Wigan & Leigh College
United Kingdom11.2016
Organisation Management Techniques - Level 2 Certificate -
Northern Council for Further Education
United Kingdom06.2016
Diploma in Forming and Manage of the Business -
Baku Business College
Azerbaijan Republic07.2008
Hotel and Restaurant Management Certificate -
Azerbaijan Tourism and Management University
06.2007
Skills
- Management Skills
- Critical thinking and problem solving
- Teamwork
- Good Communication
- IT Skills (Microsoft Office)
- Customer Service
- Financial reporting
- Financial analysis
- Market analysis
- Project coordination
- Business administration
- Time management
- Project management
- Budget management
- Risk management
- Strategic planning
- Capital spending
- Team building
Languages
- English
- Azerbaijan
- Turkish
Driverlicense - Category
B
Timeline
Director
Ekvator Travel LLC
10.2023 - Current
Manager
Grandala Travel & Transport LLC
05.2023 - 12.2023
Manager (Owner)
Foodie Cuisine Ltd
03.2019 - 01.2022
Manager (Owner)
Foodie Greek Ltd
03.2019 - 01.2022
Manager
Genuine Power LTD
04.2017 - 02.2019
Self-Employed
Ebay & Amazon Seller UK
09.2013 - 04.2017
Head of Inbound Tourism Department
Turizm.Az Travel LLC
06.2010 - 05.2013
Coordinator
ZIYA TOURISM LLC
06.2009 - 06.2010
Tour Manager
Turizm.Az Travel LLC
07.2007 - 06.2009
Retail Supervisor
Stationery Shop
07.2006 - 07.2007
Level 2 Food Hygiene and Safety for Catering Certificate -
High Speed Training Limited
Level 2 Award in the Promotional of Product and Services Through Social Media -
IOEE - SFEDI AWARDS - The Awarding Organisation for Enterprise
NCFE Level 1 Certificate -
Manchester Airport Academy
Excellent Customer service - Certificate -
Wigan & Leigh College
Organisation Management Techniques - Level 2 Certificate -
Northern Council for Further Education
Diploma in Forming and Manage of the Business -
Baku Business College
Hotel and Restaurant Management Certificate -
Azerbaijan Tourism and Management University
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