İsmayıl Hüseynli
Baku
Summary
Accomplished professional with a proven track record in hospitality management, notably at Red Roof Hotel. Expert in enhancing customer satisfaction through effective communication and organizational skills. Demonstrated ability to streamline service procedures, achieving significant improvements in customer service. Skilled in data entry and adept at fostering client relations, ensuring a welcoming environment for all visitors.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Madina Hotel
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Supervisor
Red Roof Hotel
- Coordinated cross-functional projects to achieve organizational goals.
- Conducted performance reviews to support employee development.
- Increased customer satisfaction with streamlined service procedures.
- Trained staff on best practices to enhance service delivery.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Receptionist Administrator
Dondar Hotel
- Organized office supplies by keeping inventory and ordering items as needed.
- Delivered important information to relevant parties for keeping everyone informed and updated.
- Utilized office software to create documents and manage spreadsheets for improved workflow.
- Coordinated office activities by managing schedules and organizing meetings.
Receptionist
Red Roof Hotel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist Administrator
Maajid Hotel
03.2024 - 08.2024
Education
Bachelor - History
Azerbaijan State Pedagogical University
Baku 06.2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Customer and client relations
Languages
English
Upper intermediate (B2)
Russian
Advanced (C1)
Turkish
Advanced (C1)
Arabic
Elementary (A2)
Timeline
Receptionist Administrator
Maajid Hotel
03.2024 - 08.2024
Receptionist
Madina Hotel
Supervisor
Red Roof Hotel
Receptionist Administrator
Dondar Hotel
Receptionist
Red Roof Hotel
Bachelor - History
Azerbaijan State Pedagogical University
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