Isra Ezzeir
Tempe
Summary
Dynamic customer service professional with a proven track record at ICEE Headquarters, excelling in problem-solving and communication. Skilled in Microsoft Outlook and conflict resolution, I effectively enhance customer experiences while minimizing wait times. My high-energy attitude and strong teamwork foster positive relationships, ensuring exceptional service delivery in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ICEE Headquarters
La Vergne
01.2023 - 02.2025
- I learned how to problem solve in a timely manner.
- I have built my communication skills and showing empathy.
- Handling emails and answering call que in a timely manner.
Guest Advocate
Target
05.2020 - 07.2021
- Communicated effectively with customers.
- Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards.
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
Education
Associate of Science - health science
Motlow State Community College
Smyrna, TN05-2023
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Google Docs
- Google Slides
- Problem solving
- Customer service
- Communication skills
- Time management
- Conflict resolution
- Data entry
- Email handling
- Active listening
- Team collaboration
- Multitasking and organization
- Coordination
- Problem-solving
- High-energy attitude
- Relationship building
- Call center operations
- Team development
- Opening and closing accounts
- Strong teamwork
Volunteer Experience
- I have competed in competitions with many different states.
- Played in a basketball league.
- Art club.
- Pep club.
- Accommodated food to those in need.
- Love to communicate and stay active with the youth.
Additional Information - High School Experience
Going throughout my 10th grade year of high school I decided to become homeschooled and within 4 months I acquired my high school diploma as a 16-year-old with a GPA of 3.5.
Affiliations
- engaged with the youth through MMY
- reading
- playing basketball
- cooking
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
Certification
- high school diploma
- associates in health science
Timeline
Customer Service Representative
ICEE Headquarters
01.2023 - 02.2025
Guest Advocate
Target
05.2020 - 07.2021
Associate of Science - health science
Motlow State Community College