ISRAEL CERNA
San Tan Valley
Summary
Correctional/Security Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of safety, security and emergency management protocols. Focused on maintaining peace, security, and safety within correction centers and prison systems. Able to remain calm and confident even in most adverse and stressful work situations and conditions. Seeking a challenging position in a reputed organization where I can learn new skills expand my knowledge. Offer different views and work related strategies, always alert and cautious in work environments and surroundings. Help fellow colleagues on new or better innovated work ideas.
Overview
27
27
years of professional experience
3
3
Certification
Work History
Correctional Officer
Arizona Department Of Corrections
01.2012 - 03.2025
- Confiscated contraband and prohibited items through thorough inmate searches.
- Escorted inmates to cells, court, hospitals, and medical appointments safely.
- Conducted routine and emergency head counts to ensure accurate inmate tracking.
- Supervised inmate activities during meals, recreation, phone calls, and showers.
- Trained in defensive tactics and restraint techniques for effective inmate management.
- Maintained records of man-hours, materials, equipment, and incident reports.
- Performed security checks and monitored behavior in dormitories and common areas.
- Administered first aid and CPR while providing emergency response during crises.
- Administered drug tests to inmates.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Provided assistance and guidance to inmates regarding daily activities.
- Assisted in intake and release of inmates.
- Investigated and responded to incidents of inmate misconduct.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
Security Officer
Rainbow Casino
01.2000 - 08.2011
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
Restaurant Supervisor
Montage Bay Casino
02.1998 - 12.2000
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Enhanced team performance with regular evaluations and constructive feedback.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
Education
High School Diploma - undefined
West Wendover High School
West Wendover, NV03.1997
Skills
- Surveillance and monitoring systems
- Crisis response techniques
- Contraband detection
- Safety protocols for facilities
- Inmate oversight practices
- Transporting detainees safely
- Preparedness for emergencies
- Enhanced observation skills
- Protocols for security operations
- Trained in weapon handling
- Defensive strategies
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Safety and security enforcement
- Observation
- Surveillance
- Security procedures
- CCTV monitoring
- Restaurant food handling and preparation
- Create a courteous and well mannered work environment
Certification
- Fire arms certified - 2012-2025
- CPR certified - 2012-2025
- First Aid certified - 2012-2025
- Taser certified - 2012-2025
LANGUAGES
Spanish - Native or Bilingual
English - Native or Bilingual
Accomplishments
- Routinely supervised more than 245 detainee inmates.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Accomplish a 12 hour shift for 13 years with knowing a days work was fulfilled with no discrepancies and or errors.
Timeline
Correctional Officer
Arizona Department Of Corrections
01.2012 - 03.2025
Security Officer
Rainbow Casino
01.2000 - 08.2011
Restaurant Supervisor
Montage Bay Casino
02.1998 - 12.2000
High School Diploma - undefined
West Wendover High School
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