Itaneshia White-Aiken
Tucson
Summary
Experienced and motivated professional with a strong background in customer service and communication seeking an sales role. Bringing in strong relationship-building, and a proven work ethic developed in fast-paced, performance-driven environments. Eager to complete licensing, master insurance products, and grow within a sales-focused agency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Pizza Hut
05.2025 - Current
- Supervised daily operations and ensured compliance with health and safety standards.
- Trained and mentored team members on customer service and food preparation procedures.
- Managed inventory levels and facilitated timely restocking of supplies.
- Implemented efficient scheduling to optimize staff productivity during peak hours.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Monitored food quality and presentation to maintain brand standards consistently.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Bus Driver
Tucson Unified School District - Transportation
06.2024 - 01.2025
- Operated school buses safely, ensuring timely pick-up and drop-off of students.
- Conducted pre-trip inspections, identifying maintenance needs to enhance vehicle safety.
- Managed student behavior on buses, promoting a respectful and safe environment.
- Collaborated with transportation team to optimize routes for efficiency and reliability.
- Communicated clearly with diverse individuals in a safety-regulated environment
- Maintained punctuality, accountability, and adherence to strict policies
Line Cook I
Hacienda Del Sol Ranch Resort
07.2023 - 06.2024
- Prepared high-quality dishes adhering to HACCP standards and restaurant specifications.
- Operated kitchen equipment including grills, fryers, and ovens efficiently and safely.
- Worked in fast-paced service environment requiring accuracy and teamwork
- Maintained high standards while meeting time-sensitive goals
- Supported positive guest experiences through reliable service
Line Cook
The Mansions at Sandy Springs
02.2022 - 04.2023
- Collaborated with kitchen staff to streamline food preparation processes and improve efficiency.
- Followed detailed procedures and documentation requirements
- Demonstrated strong organization, consistency, and compliance awareness
Assistant General Manager
Buffalo Wild Wings GO
08.2022 - 03.2023
- Implemented training programs for team members to enhance service quality and operational efficiency.
- Developed staff schedules ensuring optimal coverage during peak hours and special events.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
- Streamlined communication processes between front-of-house and back-of-house teams, improving service flow.
- Analyzed customer feedback to identify areas for improvement in menu offerings and service experiences.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Kitchen Manager
Tavern at Mall of Georgia
01.2019 - 08.2022
- Help train and coach staff on customer engagement and service quality
- Maintained detailed checklist and ensured accuracy in daily operations
- Communicated expectations clearly to support team success
General Manager
Taco Bell
01.2017 - 01.2019
- Led teams in customer-focused, performance-driven environments
- Trained new hires and reinforced service and communication standards
- Managed scheduling, documentation, and operational reporting
- Recognized for reliability, leadership, and team development
Education
Diploma - Medical Assisting
Remington College
Columbia, SC11-2015
Skills
- Workplace safety
- Staff management
- Customer Service & Relationship building
- Entry-Level Sales & Product Education
- Active Listening & Needs Identification
- Trust-Based Communication
- Follow-Up & Appointment Setting
- Time Management & Reliability
- Policy & Procedure Adherance
- Documentation & Accuracy
- Microsoft Excel & Technology Skills
- Conflict resolution techniques
Certification
- ServSafe Certified
Languages
Spanish
Limited Working
Timeline
Shift Supervisor
Pizza Hut
05.2025 - Current
Bus Driver
Tucson Unified School District - Transportation
06.2024 - 01.2025
Line Cook I
Hacienda Del Sol Ranch Resort
07.2023 - 06.2024
Assistant General Manager
Buffalo Wild Wings GO
08.2022 - 03.2023
Line Cook
The Mansions at Sandy Springs
02.2022 - 04.2023
Kitchen Manager
Tavern at Mall of Georgia
01.2019 - 08.2022
General Manager
Taco Bell
01.2017 - 01.2019
Diploma - Medical Assisting
Remington College