Customer Support Specialist
Adobe Population Health
- Recorded customer interactions by updating CRM systems with detailed notes and follow-up actions.
- Handled customer inquiries by providing clear and accurate information about products and services.
- Identified recurring issues by analyzing customer feedback and support tickets.
- Coordinated with sales and marketing teams to ensure customer needs aligned with service offerings.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
