Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Itzel Valdez

Phoenix

Summary

Highly motivated and ambitious professional dedicated to building a thriving and rewarding long-term career. Strong desire for success and determined to make a significant impact in the workplace. Committed to continuous growth and development, consistently seizing opportunities to expand knowledge and skills.

Overview

6
6
years of professional experience

Work History

FEMA Disaster Assistance Helpline CSR

Telus International
11.2024 - Current
  • - Coordinated a temporary campaign supporting natural disaster victims.
  • - Aided applicants needing to apply for or inquire about disaster assistance.
  • - Assisted customers as a helpline representative, leveraging the knowledge base and CRM system.

CSR

Chewy
11.2022 - 06.2023
  • - Received inbound calls from customers to place new orders, assisted with pharmacy-related issues, tracking packages, recommending products, and carried out various other tasks for pet needs.

Live Chat Tech Support (contract work with agency)

Kryterion
01.2022 - 11.2022
  • - Assisted test-takers encountering technical issues with the software required for completing exams to receive certifications while being proctored online.
  • - Mainly worked using Salesforce, Webassessor, Slack, and various other platforms.

Surgical Masks Assembly Line Worker (contract work with agency)

KBR
12.2020 - 03.2021
  • - Managed our personal machine making surgical masks for COVID, by removing jams, reloading materials, counting, and packaging them in boxes while meeting quality/quantity production criteria.

Crew Member

Little Caesars
11.2019 - 08.2020
  • - Performed basic activities: making pizzas, dough, sauce, preparing breadsticks, keeping the store clean, working at the front, and other regular crew member tasks.

CSR (contract work with agency)

Logisticare
06.2019 - 11.2019
  • - Similar to the previous job, answered calls, and provided various services to patients involving medical transportation.
  • - Scheduled rides and other medical transportation covered by their insurance.
  • - Statewide experience working with various states, insurances, and policies.

CSR (contract work with agency)

Medical Transportation Brokerage of Arizona
03.2019 - 05.2019
  • - Answered calls and provided various services to patients involving medical transportation.
  • - Mainly scheduled rides/medical transportation covered by patient insurance for all of Arizona.

Education

High School -

North High School
Phoenix, AZ
06.2018

Skills

  • CRM software
  • Call center experience
  • Account updating
  • Punctuality and reliability
  • Computer proficiency
  • Call center procedures
  • Quality assurance controls
  • Customer relations
  • Customer relationship management (CRM)
  • Data entry
  • Problem-solving
  • Microsoft Office expertise
  • Live chat support
  • Positive and professional
  • Typing proficiency
  • Customer service
  • Research
  • Multitasking and organization
  • Verbal and written communication
  • Reading comprehension
  • Technical troubleshooting

Languages

Spanish
Native or Bilingual

Timeline

FEMA Disaster Assistance Helpline CSR

Telus International
11.2024 - Current

CSR

Chewy
11.2022 - 06.2023

Live Chat Tech Support (contract work with agency)

Kryterion
01.2022 - 11.2022

Surgical Masks Assembly Line Worker (contract work with agency)

KBR
12.2020 - 03.2021

Crew Member

Little Caesars
11.2019 - 08.2020

CSR (contract work with agency)

Logisticare
06.2019 - 11.2019

CSR (contract work with agency)

Medical Transportation Brokerage of Arizona
03.2019 - 05.2019

High School -

North High School

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Itzel Valdez