Ivan Vargas
Mesa
Summary
Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in communication and Leadership. Looking for new position where career spanning opportunities can be used to help bring greater success to exciting company. Hardworking Individual bringing 15 years of experience meeting customers are making them a company promoter for life. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Bodyshop Estimator
Kaizen Collision Center
08.2024 - 12.2024
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust.
- Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Examined vehicles to determine extent of damage and repairs required.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
- Supported team members through cross-training initiatives, fostering an atmosphere of collaboration and skill development within the body shop team.
- Inspected new parts and areas of repair to verify correctness and quality.
- Followed standard operating procedures to achieve consistent quality of work.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Inspected completed repairs for accuracy, quality and safety.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Ensured consistent quality control through thorough inspections of completed work before releasing vehicles back to customers.
Bodyshop Estimator
Kaizen Collision Center
02.2024 - 07.2024
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Exceeded monthly sales goals consistently by proactively engaging potential clients in need of body shop services.
- Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust.
- Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Examined vehicles to determine extent of damage and repairs required.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
- Supported team members through cross-training initiatives, fostering an atmosphere of collaboration and skill development within the body shop team.
- Boosted profitability with thorough evaluation of repair costs, sourcing parts at competitive prices, and negotiating labor rates.
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Followed standard operating procedures to achieve consistent quality of work.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Replaced and repaired vehicle parts according to work order instructions.
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
- Inspected vehicles to identify and document repair needs.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Bodyshop Manager
Mapleview Collision
01.2021 - 02.2024
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Enhanced customer satisfaction by implementing efficient workflow processes and streamlining repair procedures.
- Developed strong relations and partnerships with Sublet vendors and insurance companies to facilitate productive business dealings.
- Achieved cost savings by negotiating favorable terms with suppliers and consistently reviewing vendor contracts for best value.
- Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
- Maintained employee morale and increased production through employee appreciation.
- Increased employee retention through effective performance management, coaching, and team-building activities.
- Optimized inventory management, reducing waste and ensuring availability of necessary parts for timely repairs.
- Collaborated with sales team to coordinate pre-owned vehicle reconditioning, enhancing resale value and profitability.
- Managed financial aspects of the body shop, including budgeting, forecasting, expense tracking, and profit analysis.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Spearheaded process improvements that led to reduced cycle times and improved overall efficiency within the body shop operations.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting clear expectations for continued growth.
- Supervised and managed shop operations and tasks.
- Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Oversaw facility maintenance tasks to ensure a clean, well-organized workspace conducive to efficient operations.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Bodyshop Manager
Sunroad Automotive
08.2019 - 08.2020
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Enhanced customer satisfaction by implementing efficient workflow processes and streamlining repair procedures.
- Developed strong relations and partnerships with Sublet vendors and insurance companies to facilitate productive business dealings.
- Achieved cost savings by negotiating favorable terms with suppliers and consistently reviewing vendor contracts for best value.
- Managed financial aspects of the body shop, including budgeting, forecasting, expense tracking, and profit analysis.
- Maintained employee morale and increased production through employee appreciation.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Increased employee retention through effective performance management, coaching, and team-building activities.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Optimized inventory management, reducing waste and ensuring availability of necessary parts for timely repairs.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Established sales goals and evaluated key performance indicators (KPI) related to profitability, efficiency and revenue.
- Implemented quality control measures to ensure consistent high-quality repairs that met or exceeded industry standards.
- Evaluated repair estimates accurately, ensuring competitive pricing while maintaining profitability targets for the body shop.
- Supervised and managed shop operations and tasks.
- Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.
Service Advisor
Caliber Collision
03.2004 - 03.2019
- Capitalized on multiple upsell opportunities with new and potential customers, resulting in [Number]% increase in revenues.
- Researched complex problems and resolved issues in timely manner using available resources
- Answered customer questions about services and provided detailed explanations regarding service charges.
- Handled customer issues with confidence, using communication to provide effective resolution.
- Entered customer interaction details in CC1 to track requests, document problems and record solutions offered.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Managed timely and effective replacement of damaged or missing parts.
- Reviewed order data on OPS trax every hour basis to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with Parts department to resolve invoicing and shipping problems.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Shipping And Receiving Clerk
Frank Toyota
05.2000 - 02.2004
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
- Handled high-volume paperwork and collaborated with Management department to resolve invoicing and shipping problems.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
High School Diploma -
Sweetwater High School
National City, CASkills
- Payment processing
- Data entry
- Records oversight
- Complaint resolution
- Account management
- Client rapport
- Order fulfillment
- Report preparation
- Multi-line phone talent
- Computer proficient
- Credit card processing
- Estimating techniques
- Detail-oriented
- Parts ordering
- Vehicle inspection
- Damage assessment
- Repair planning
- Cost estimation
- Diagnostic tools
- Collision repair
- Deadline oriented
- Client service
Accomplishments
Platinum i-car certified Service Advisor with 10+ years of experience
Certification
- I-CAR Refinish Technician ProLevel 3 Certification - Inter-Industry Conference on Auto Collision Repair.
- I-CAR Steel Structural Technician ProLevel 3 Certification - Inter-Industry Conference on Auto Collision Repair.
- I-CAR Aluminum Structural Technician ProLevel 3 Certification - Inter-Industry Conference on Auto Collision Repair.
- I-CAR Platinum Individual – Collision Repair Technician - Inter-Industry Conference on Auto Collision Repair.
- I-CAR Electrical/Mechanical Technicians ProLevel 3 Certification - Inter-Industry Conference on Auto Collision Repair.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bodyshop Estimator
Kaizen Collision Center
08.2024 - 12.2024
Bodyshop Estimator
Kaizen Collision Center
02.2024 - 07.2024
Bodyshop Manager
Mapleview Collision
01.2021 - 02.2024
Bodyshop Manager
Sunroad Automotive
08.2019 - 08.2020
Service Advisor
Caliber Collision
03.2004 - 03.2019
Shipping And Receiving Clerk
Frank Toyota
05.2000 - 02.2004
High School Diploma -
Sweetwater High School
Similar Profiles
Montana StoneyMontana Stoney
Automotive Technician at Kaizen Collision CenterAutomotive Technician at Kaizen Collision Center
Enrique T CisnerosEnrique T Cisneros
Gerneral Manager at Kaizen Collision CenterGerneral Manager at Kaizen Collision Center
Vanessa GovenorVanessa Govenor
Estimator at Kaizen Collision CenterEstimator at Kaizen Collision Center