Ivana Fuentes
Phoenix
Summary
Dynamic leader with a proven track record within all my fields of work, enhancing customer satisfaction and reducing operational costs. Skilled in inventory management and team leadership. Expert in fostering customer relations and streamlining operations for profitability and efficiency. I look forward to bring my contributions to your business.
Overview
10
10
years of professional experience
Work History
Manager
Tacos Veganos
04.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Federal Enrollment Agent
TruConnect Direct
12.2014 - 01.2023
- Maintained detailed and accurate records between multiple databases and programs.
- Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
- Input accurate payment details and managed reports in [Software].
- Organized recruitment events and open houses that attracted potential enrollees seeking an informative and engaging experience.
- Developed relationships with educational institutions to promote our services, increasing referral rates from partner organizations.
- Reduced errors in enrollment data entry, ensuring accurate records for all applicants.
- Generated leads through cold-calling, networking and other outreach methods.
Manager
NAME YOUR PRICE TOOLS
01.2019 - 09.2021
- Increased sales by [Number]% with special displays and promotions.
- Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
Education
High School Diploma -
Maryvale High School
Phoenix, AZ05-2008
Skills
- Customer relations
- Inventory management
- Outstanding communication skills
- Team leadership
- POS systems
- Supply ordering
- Operations management
Timeline
Manager
Tacos Veganos
04.2024 - Current
Manager
NAME YOUR PRICE TOOLS
01.2019 - 09.2021
Federal Enrollment Agent
TruConnect Direct
12.2014 - 01.2023
High School Diploma -
Maryvale High School
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