Iveth Ramos
Chandler
Summary
Seeking a challenging position with a progressive company that will utilize my experience in customer service, customer relations and sales.
Overview
21
21
years of professional experience
Work History
Home Preservation Specialist 2 Baseline/Mediations
Wells Fargo Mortgage
05.2014 - Current
- Single point of contact and advocate for customers who are behind on their mortgage payments.
- Helping customer understand options and identifying solutions to maintain home ownership.
- Customer service internal/external customers.
- Multitasking to meet company goals.
- Support all invertors (Bank & Private, USDA, FHA, VA, GSE and Wells Owned)
- Bilingual (English and Spanish)
- Assist manager with projects and reports.
- Training and coaching new hires as well as other colleagues.
- Pipeline management skills.
- Ensures compliance.
- Emails communication with Wells Fargo Attorney.
Mortgage Specialist Representative
Randstad Agency (Bank of America)
04.2011 - 05.2014
- Duties consisted in reviewing data from multiple programs on two screens.
- Programs were employer provided. This resulted in my familiarization in Microsoft Word, Microsoft Office, and Microsoft Outlook.
- There were other internal programs that also helped me complete my duties. Was required to efficiently complete the assigned work and complete in a time.
- Training and coaching new hires.
- Assisted manager with special projects.
- Assisted with escalations emails.
Customer Service Representative
Isagenix International
03.2007 - 03.2008
- Assisted customers with placing orders over the phone on health products.
- Explained customer about nutrition packages and answer any questions.
- Prepared and mailed customer welcome letters.
- Took credit and check payments for customers.
- Enrolling new members to the company.
Loan Info Specialist
K force
02.2006 - 03.2007
- Answering incoming calls from previous and current customers.
- Gathered information to begin application process.
- Emailed Loan Officers to make sure information was gathered properly.
- Updated all records for current customer.
- Assisted customers with basic questions.
Collection Agent
Northland Group
08.2005 - 02.2006
- Receiving incoming and making outgoing calls to collect on past due accounts.
- Assisted with training within the Call Center.
- Responsible for meeting call goals.
Assistant Manager
Advance America
06.2004 - 08.2005
- Receiving incoming and making outgoing calls responding to customer inquiries.
- Responsible for advising customers regarding loans and collecting on past due accounts.
Education
High School -
Chandler High School
01.2001
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Pima Medical Institute
Skills
- Proficient in Microsoft Word, Excel and PowerPoint
- Adhering to Quality Assurance, Policy and Company Standards
- Working independently and as a Team to meet Company/Individual Goals
- Multi-Tasking and Time Management
- Leadership and Coaching
- Customer Service Excellence
LANGUAGES
English and Spanish (fluent in speaking, reading and writing)
Timeline
Home Preservation Specialist 2 Baseline/Mediations
Wells Fargo Mortgage
05.2014 - Current
Mortgage Specialist Representative
Randstad Agency (Bank of America)
04.2011 - 05.2014
Customer Service Representative
Isagenix International
03.2007 - 03.2008
Loan Info Specialist
K force
02.2006 - 03.2007
Collection Agent
Northland Group
08.2005 - 02.2006
Assistant Manager
Advance America
06.2004 - 08.2005
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Pima Medical Institute
High School -
Chandler High School
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