Ivette Legleu
Nogales
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Goal-oriented professional brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service.
Seasoned Sales Agent possessing broad knowledge of sales strategies and customer relationship management. Well-versed in identifying potential leads, negotiating deals, and closing sales. Strong communication skills combined with problem-solving abilities have consistently contributed to driving business growth. Made significant contributions to previous work environments by fostering long-term client relationships through personalized customer service.
Overview
23
23
years of professional experience
Work History
Bilingual Sales Agent/Claims Adjuster
GEICO
11.2020 - Current
- Fast pace sales
- Negotiation skills
- DeEscalations skills
- Licensed Agent State exams
- Excellent communications skills
- Ability to achieve high sales targets
- Detection of potential fraud
- Setting Liability
- Investigating case by case situations conducting interviews
- Claims Champion roles on team helping less experienced agents resolve cases
- Excellent team player
- Time managements skills
- Ability to resolve high stress situations.
Bilingual Collecon Specialist
Ci bank
10.2017 - 10.2020
- Managed inbound and outbound calls for mulple accounts in collecon bankcards
- Mulple Digital Data Phone System
- Compliance requirements awareness
- Microso Word and Excel expert
- Negoaon skills
- Payment plans development
- Managed and maintained sensive client informaon.
Communication Officer
Santa Cruz County Sheriff Office
11.2009 - 07.2013
- Typed documents such as correspondence, drafts, memos, and emails
- Opened, sorted, and distributed incoming messages and correspondence, faxed, teletyped messages to according agencies
- Gathered information and prepared reports for police, fire, and ambulance
- Greeted visitors and determined to whom and when they could speak with specific individuals
- Recorded, transcribed and distributed emergency response calls
- Managed and entered highly sensitive and confidential court documents.
Communication Officer
NOGALES POLICE DEPARTMENT
07.2003 - 12.2007
- Managed inbound and outbound calls prioritizing response for police, fire, ambulance
- Provided procedure protocols according to identifying proper response to type of calls and critical thinking skills
- Maintained files with highly sensitive and confidential information
- Maintain utmost discretion when dealing with sensitive topics
- Dispatched fire, police, ambulance to required rural locations
- Excellent map and routing skills
- Entered and maintained court documents.
Education
High School Diploma -
Nogales High School
Some College (No Degree) - Business Administration
Cuyahoga Community College
Cleveland, OHSkills
- Expert in Microsoft Office, Excel, Windows
- Bilingual in Spanish and English
- Web and tech savvy, require little to no training
- Performer Promotion
- Lead Prospecting
- Contract Negotiations
- Industry Expertise
- Problem-Solving Skills
- Clear Communication
- Information Documentation
- Relationship Building
- Negotiation tactics
- Sales techniques
- Claims management
- Fraud detection
- Account reconciliation
- Customer relationship management
- Report generation
- Conflict resolution
- Time management
- Team collaboration
- Critical thinking
Timeline
Bilingual Sales Agent/Claims Adjuster
GEICO
11.2020 - Current
Bilingual Collecon Specialist
Ci bank
10.2017 - 10.2020
Communication Officer
Santa Cruz County Sheriff Office
11.2009 - 07.2013
Communication Officer
NOGALES POLICE DEPARTMENT
07.2003 - 12.2007
High School Diploma -
Nogales High School
Some College (No Degree) - Business Administration
Cuyahoga Community College