Ivette Ortiz
Coolidge
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Medical Assistant
Starlight Pediatric Primary & Urgent Care
06.2022 - 02.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant/Office Manager
Total Care Pediatrics
05.2018 - 05.2022
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting and financial reporting.
- Developed and maintained electronic record management systems to analyze and process data.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Welcoming over 20 patients a day
- Vital signs
- Chief complaints
- Performing basic laboratory tests
- Preparing and administering immunizations as directed by physician
- Transmitting prescription refills as directed
- Answering over 100 phones calls/scheduling appointments
- Updating patient medical records on EHR Office Ally
- Ordering office supplies as needed
- Ordering vaccines
- Coding and filling out insurance forms
- Arranging for hospital admissions and laboratory services
- Handling correspondence, billing, and booking
- Making weekly deposit for office
- CHDP billing
- Verifying insurance
- Submitting referrals
Student Medical Assistant
Dasun Chen, M.D
01.2019 - 03.2019
- Answering over 50 phone calls a day
- Scheduling patients
- Verifying insurance
- Checking claim status
- Rooming patients
School Aid Volunteer
PAUL REVERE ELEMENTARY
08.2013 - 05.2018
- Assisted with organizing and completing school projects
- Prepared and served meals, being conscious of dietary needs and allergies
- Cleaned classrooms, dining areas, and art stations
- Monitored children during class and while they interacted outside during breaks
- Supervised children during class trips, recording attendance and correcting poor behavior
CA
RAMADA LIMITED SUITES
05.2007 - 06.2008
- Greeted guests, registered, and assigned rooms to guests of hotels
- Verified customers' credit cards, and established how the customer would pay for the accommodations
- Computed bills, collected payments, and made changes for guests
- Reviewed accounts and charges regarding guests posted charges, from rooms including food, liquor, and telephone calls, to ledgers manually or by using computers
- Contacted housekeeping or maintenance staff when guests reported problems
- Recorded guest comments and complaints, referring customers to managers as needed
- Arranged tours, taxis, or restaurant reservations for guests
- Cleaned and maintained lobby area restocking supplies
- Prepared basic food service, such as setting up breakfast items
- Planned, scheduled, and supervised work of 5 employees
Hotel Front Desk Clerk/back Office Manager
TRAVELODGE
10.2006 - 05.2007
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Designed employee work schedules to address complete operational needs.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
Medical Assisting
Concorde Career College
Garden Grove, CA03.2020
High School Diploma -
Santa Ana College
Santa Ana, CA09.2018
Skills
- Data entry
- Excellent customer service
- Extensive cash handling experience
- High volume phone call experience
- Organized
- Detail oriented
- Insurance Verification
- Referral Coordinator
- Medical Scheduling
- Medical Records
- Medical Office Experience
- Vital Signs
- HIPAA
- Dependable and Responsible
- Problem-Solving
- First Aid/CPR
- Organization and Time Management
- Teamwork and Collaboration
- Cultural Awareness
- Decision Making
- Critical Thinking
- Written Communication
- PPE Compliance
- Documentation review
Languages
English
Spanish
Timeline
Medical Assistant
Starlight Pediatric Primary & Urgent Care
06.2022 - 02.2025
Student Medical Assistant
Dasun Chen, M.D
01.2019 - 03.2019
Medical Assistant/Office Manager
Total Care Pediatrics
05.2018 - 05.2022
School Aid Volunteer
PAUL REVERE ELEMENTARY
08.2013 - 05.2018
CA
RAMADA LIMITED SUITES
05.2007 - 06.2008
Hotel Front Desk Clerk/back Office Manager
TRAVELODGE
10.2006 - 05.2007
Medical Assisting
Concorde Career College
High School Diploma -
Santa Ana College
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