Ivonne Martinez
Tucson
Summary
Dedicated Community Outreach Assistant accomplished in optimizing outreach strategies and improving program operations to maximize effectiveness and resource utilization. Knowledgeable about in-person and online means for reaching members of the community. Strategic and decisive leader with hardworking mentality and 16 years of related experience. Highly skilled in public speaking with aptitude for event coordination and community networking.
Overview
34
34
years of professional experience
Work History
Community Outreach Assistant II
Cooperative Extension EFNEP
2007.12 - Current
- Worked with community organizations and members to expand outreach.
- Maintained collaborative relationships with community groups and community leaders by supporting local initiatives and events.
- Participated in outreach with special service health care facilities.
- Attended training programs, modules, workshops and seminars to keep up-to-date on project objectives and new policies or procedures.
- Assisted with creation of monthly reports of outreach, research and educational activities.
- Connected individuals with available and relevant resources.
- Developed presentations for Efnep series, community groups and school.
- Developed long-lasting partnerships with local community organization.
- Created and implemented community-based programs to improve education or fill specific needs.
- Participated in community health fairs to promote our Efnep program and educate public on available services.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Improved clients' coping with routine life activities such as food budgeting.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Weekly planning for classes
- Shopping
- Loading car
- Washing items
- Recruiting
- Maintaining home pantry organized
- Weekly reporting to coordinator
Assistan Manager in Career Sportswear Department
Dillards Department Store
1989.11 - 2003.01
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
No Degree - ESL Learning
Santa Monica Community College
Santa Monica, CA 90405No Degree - International Bussiness Administraition
Pima Community College
Tucson, AZHigh School Diploma -
Liceo N 2
Vina Del Mar, Chile12.1981
Skills
- Community Engagement
- Presentation Development
- Presentation Skills
- Informational Material Development
- Attention to Detail
- Relationship Building
- Collaboration and Teamwork
- Maintaining Client Records
- Client Needs Assessments
- Issue Reporting
- Active Listening
- Client Assistance Referrals
- Cultural Sensitivity
- Microsoft Office
- Life Skills Development
- Educational Programs
- Goal Setting
- Community Service Programs
- Scheduling and Appointment Setting
- Client Advocacy
- Data Collection
- Community Outreach Programs
- Employee Training
- Youth Programming
- Community Advocacy
- Youth Advocacy
Languages
Spanish
Native or Bilingual
Timeline
Community Outreach Assistant II
Cooperative Extension EFNEP
2007.12 - Current
Assistan Manager in Career Sportswear Department
Dillards Department Store
1989.11 - 2003.01
No Degree - ESL Learning
Santa Monica Community College
No Degree - International Bussiness Administraition
Pima Community College
High School Diploma -
Liceo N 2
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