Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ivy Salter

Phoenix

Summary

Dynamic and dedicated professional with experience at Peaceful Minds Psychiatric Services, excelling in customer service and HIPAA compliance. Proven ability to adapt in high-pressure environments while effectively communicating with patients and colleagues. Committed to enhancing patient care and ensuring a positive experience through critical thinking and technical proficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Office Assistant/Intern

Peaceful Minds Psychiatric Services
Las Vegas
08.2023 - 09.2023
  • Answering phone calls and greeting incoming patients.
  • Data entry, Appointment setting, Medical billing, coding, and verifying insurance.
  • Documenting patient medical history, Taking vital signs, and preparing patient for examination.

Nike Athlete

24-7 Intouch
Las Vegas
10.2022 - 03.2023
  • Assist all customers and their orders through inbound calls, email or via chat and Provide a positive experience for every customer interaction.
  • Drive sales by offering different payment options, offer current discounts or sales, and thank them for their support.

Content Moderator

TELUS International
Las Vegas
08.2020 - 06.2022
  • Monitoring and reviewing content and posts such as videos, comments, photos, live-streaming to uphold the social media network company policies.

Business Tech Specialist

Wells Fargo
Salt Lake City
09.2018 - 03.2020
  • Assist banking customers with questions about the status of their account, support victims of fraud, theft and identity theft and help replace lost or stolen debit or credit cards.

Customer Service Representative

WEX Inc
Ogden
03.2018 - 08.2018
  • Assist business accounts that have the company’s fuel cards.
  • Help merchants put transactions through their drivers and help banks verify drivers’ paychecks and manage accounts.

Education

Bachelor of Arts - Psychology

University Of Arizona Global Campus
Chandler, AZ
12-2026

Associate of Applied Science - Healthcare Administration

Pima Medical Institute
Tucson, AZ
02.2025

Certificate - Medical Assisting

Pima Medical Institute
Las Vegas, NV
09.2023

Skills

  • Customer service excellence
  • Adaptability in high-pressure settings
  • Effective communication skills
  • Critical thinking abilities
  • Adherence to company policies
  • Technical proficiency
  • HIPAA compliance expertise
  • Patient assessment and care
  • Basic clinical procedures

Certification

BLS/CPR, 02/01/23, Chest compressions, Pocket and bag mask ventilation, Use of AED

Timeline

Medical Office Assistant/Intern

Peaceful Minds Psychiatric Services
08.2023 - 09.2023

Nike Athlete

24-7 Intouch
10.2022 - 03.2023

Content Moderator

TELUS International
08.2020 - 06.2022

Business Tech Specialist

Wells Fargo
09.2018 - 03.2020

Customer Service Representative

WEX Inc
03.2018 - 08.2018

Bachelor of Arts - Psychology

University Of Arizona Global Campus

Associate of Applied Science - Healthcare Administration

Pima Medical Institute

Certificate - Medical Assisting

Pima Medical Institute
Ivy Salter