Ivy Salter
Phoenix
Summary
Dynamic and dedicated professional with experience at Peaceful Minds Psychiatric Services, excelling in customer service and HIPAA compliance. Proven ability to adapt in high-pressure environments while effectively communicating with patients and colleagues. Committed to enhancing patient care and ensuring a positive experience through critical thinking and technical proficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Assistant/Intern
Peaceful Minds Psychiatric Services
Las Vegas
08.2023 - 09.2023
- Answering phone calls and greeting incoming patients.
- Data entry, Appointment setting, Medical billing, coding, and verifying insurance.
- Documenting patient medical history, Taking vital signs, and preparing patient for examination.
Nike Athlete
24-7 Intouch
Las Vegas
10.2022 - 03.2023
- Assist all customers and their orders through inbound calls, email or via chat and Provide a positive experience for every customer interaction.
- Drive sales by offering different payment options, offer current discounts or sales, and thank them for their support.
Content Moderator
TELUS International
Las Vegas
08.2020 - 06.2022
- Monitoring and reviewing content and posts such as videos, comments, photos, live-streaming to uphold the social media network company policies.
Business Tech Specialist
Wells Fargo
Salt Lake City
09.2018 - 03.2020
- Assist banking customers with questions about the status of their account, support victims of fraud, theft and identity theft and help replace lost or stolen debit or credit cards.
Customer Service Representative
WEX Inc
Ogden
03.2018 - 08.2018
- Assist business accounts that have the company’s fuel cards.
- Help merchants put transactions through their drivers and help banks verify drivers’ paychecks and manage accounts.
Education
Bachelor of Arts - Psychology
University Of Arizona Global Campus
Chandler, AZ12-2026
Associate of Applied Science - Healthcare Administration
Pima Medical Institute
Tucson, AZ02.2025
Certificate - Medical Assisting
Pima Medical Institute
Las Vegas, NV09.2023
Skills
- Customer service excellence
- Adaptability in high-pressure settings
- Effective communication skills
- Critical thinking abilities
- Adherence to company policies
- Technical proficiency
- HIPAA compliance expertise
- Patient assessment and care
- Basic clinical procedures
Certification
BLS/CPR, 02/01/23, Chest compressions, Pocket and bag mask ventilation, Use of AED
Timeline
Medical Office Assistant/Intern
Peaceful Minds Psychiatric Services
08.2023 - 09.2023
Nike Athlete
24-7 Intouch
10.2022 - 03.2023
Content Moderator
TELUS International
08.2020 - 06.2022
Business Tech Specialist
Wells Fargo
09.2018 - 03.2020
Customer Service Representative
WEX Inc
03.2018 - 08.2018
Bachelor of Arts - Psychology
University Of Arizona Global Campus
Associate of Applied Science - Healthcare Administration
Pima Medical Institute
Certificate - Medical Assisting
Pima Medical Institute
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