IZABELLA M. PEREZ
Gilbert
Summary
I am a dedicated professional with extensive experience in patient service and administrative roles. I have demonstrated the ability to provide high-quality care and customer service, fostering positive interactions with patients and healthcare providers. I am proficient in active listening and problem-solving, with a focus on empathy in clinical settings. I am also aiming to apply strong communication skills and a commitment to excellence in a healthcare environment.
Overview
9
9
years of professional experience
Work History
Care Coordinator
Barrow Brain and Spine
Gilbert
06.2025 - Current
- Serve as a key clinical and administrative liaison, supporting physicians, care teams, and patients in a well-paced clinical environment.
- Perform comprehensive patient intake and registration in AthenaOne, ensuring accurate collection and verification of demographic and insurance information prior to scheduling.
- Prepare and manage all documentation for initial consultations, including clinical notes, laboratory results, radiology, and pathology reports, ensuring that providers have complete records before the patient's arrival.
- Maintain and manage patient charts in AthenaOne to support continuity of care, and accurate clinical documentation.
- Facilitate daily clinic operations by welcoming, rooming, and preparing patients for visits, while maintaining a professional and compassionate patient experience.
- Obtain and document vital signs and clinical intake information to support physician assessment and clinical decision-making.
- Support clinical workflows by entering provider orders, processing e-prescriptions, generating visit summaries, and coordinating follow-up care and appointments.
- Collaborate closely with physicians and administrative teams to ensure seamless care coordination, efficient clinic flow, and continuity of treatment plans.
- Manage physician recall systems, assist with diagnostic tracking, process testing orders, and follow up on incomplete or non-compliant orders to ensure timely patient care.
- Serve as a primary point of contact for patients and providers by managing inbound communications, coordinating referrals, and scheduling consultations, imaging, laboratory services, physical therapy, and diagnostic testing.
- Uphold operational standards, and represent the practice with professionalism, integrity, and exceptional patient service in all interactions.
Beauty Advisor
Sephora
04.2024 - 05.2025
- As a Beauty Advisor at Sephora, I provided exceptional customer service in a fast-paced retail environment, helping clients find products tailored to their skincare, makeup, and fragrance needs.
- I developed strong product knowledge across a wide range of brands and effectively communicated the benefits and proper usage of each item to enhance the client's shopping experience.
- My role included performing product demonstrations, offering personalized recommendations, and maintaining a clean, organized, and visually appealing sales floor.
- I consistently met or exceeded sales goals while building loyal client relationships through attentive service and follow-up.
- Additionally, I was responsible for restocking inventory, processing transactions at the register, and adhering to health and safety protocols, especially during product testing and sanitation.
- Working at Sephora strengthened my communication skills, attention to detail, and ability to thrive in a team-oriented, customer-first environment.
Cashier
Dick's Sporting Goods
12.2022 - 04.2024
- In my role as a cashier, I was responsible for efficiently operating the point-of-sale system, accurately handling cash, credit, and debit transactions while maintaining a high level of professionalism.
- I consistently provided exceptional customer service by greeting customers, addressing inquiries, and resolving concerns to ensure a positive shopping experience.
- I assisted customers in locating merchandise and offered product recommendations based on their needs and preferences.
- I also processed returns and exchanges in accordance with company policies, ensuring customer satisfaction and policy compliance.
- Maintaining a clean, organized, and welcoming work environment was a daily priority, and I collaborated closely with team members to support smooth and efficient store operations.
- I regularly met and exceeded sales goals and actively participated in ongoing training and development opportunities to expand my product knowledge and enhance my customer service skills.
In-Home Care Provider
My House LLC In-Home Care
04.2021 - 10.2023
- I provided full-time, in-home care for an elderly patient, performing the full range of duties expected of a professional health care provider.
- Responsibilities included assisting with all activities of daily living such as bathing, dressing, grooming, toileting, and mobility.
- I managed her medication schedule, monitored vital signs, and tracked changes in her physical and emotional health to ensure timely medical intervention when needed.
- I also prepared balanced meals according to dietary needs, handled household tasks like cleaning and laundry, and maintained a safe and hygienic environment to support overall wellness.
- I provided consistent companionship and emotional support, helping to reduce feelings of isolation and promote mental well-being.
- Additionally, I coordinated her medical appointments, transportation, and communication with healthcare professionals.
- This role strengthened my communication and interpersonal skills, sharpened my attention to detail in health monitoring and documentation, and enhanced my ability to manage time and multitask under pressure.
- It also deepened my understanding of elder care, chronic illness management, and the importance of treating every patient with compassion, dignity, and respect.
Barista
Dutch Bros
10.2022 - 02.2023
- I provided fast, friendly, and high-quality service in a fast-paced environment, ensuring each customer had a personalized and positive experience.
- My responsibilities included taking and preparing customer orders with accuracy and enthusiasm, making product recommendations based on preferences, and expertly operating coffee equipment to craft a wide range of beverages.
- I maintained a clean, well-organized workspace by regularly restocking supplies, sanitizing equipment, and upholding strict food safety and hygiene standards.
- I processed cash and card transactions with accuracy and efficiency while adhering to proper cash-handling procedures.
- A major part of my role involved building strong rapport with customers, practicing active listening, and creating a welcoming environment that encourages repeat business.
- This position strengthened my ability to multitask, communicate effectively, and work collaboratively within a dynamic team setting.
Park Manager
Urban Air Adventure Park
Phoenix
09.2019 - 09.2022
- I developed a wide range of transferable skills highly applicable to a medical environment, including leadership, organization, and customer service in a fast-paced setting.
- I was responsible for supervising and training staff, managing weekly scheduling, conducting interviews, overseeing hiring and performance, and maintaining inventory and supply orders.
- I ensured that all safety and cleanliness standards were consistently upheld through regular facility inspections and operational oversight.
- In addition to administrative duties, I provided front-line customer service by processing payments, checking in guests, answering questions, and offering language support for Spanish-speaking customers.
- My role required strong attention to detail, the ability to multitask under pressure, and effective communication with both staff and clients.
- I also coordinated and hosted events, prepared and served food and beverages, and supported overall guest safety throughout the facility.
- This experience strengthened my ability to manage multiple responsibilities with professionalism, empathy, and efficiency.
Administrative Assistant
Sinchak & Associates, P.C.
06.2017 - 08.2019
- I provided comprehensive support to attorneys and office staff by managing a wide range of administrative and clerical tasks in a fast-paced legal environment.
- I served as the first point of contact for clients and vendors, answering and routing incoming calls with professionalism and efficiency.
- My responsibilities included organizing and maintaining client files, scanning and uploading documents into legal software systems, and ensuring the secure handling of sensitive information through accurate shredding and digital archiving.
- I also assisted attorneys with scheduling appointments, preparing legal documents, and conducting basic legal research, requiring strong attention to detail, the ability to prioritize tasks independently, and a working knowledge of legal terminology.
- Additionally, I supported daily office operations by preparing coffee and beverages for clients and staff, maintaining a welcoming and professional atmosphere.
- This role strengthened my organizational, multitasking, and communication skills.
Education
Bachelor of Science - Biological Sciences
Arizona State University
Tempe, AZ08-2025
Skills
- Attention to detail and accuracy
- Adaptability and flexibility
- Time management and scheduling
- MS Word proficiency
- Leadership and management
- Fast learning and multitasking
- Effective communication skills
- Confidentiality and discretion
- Customer service excellence
- Interpersonal skills
- Patient care
- Compassionate care
- Bedside care
- First aid and safety
- EMR knowledge
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Care Coordinator
Barrow Brain and Spine
06.2025 - Current
Beauty Advisor
Sephora
04.2024 - 05.2025
Cashier
Dick's Sporting Goods
12.2022 - 04.2024
Barista
Dutch Bros
10.2022 - 02.2023
In-Home Care Provider
My House LLC In-Home Care
04.2021 - 10.2023
Park Manager
Urban Air Adventure Park
09.2019 - 09.2022
Administrative Assistant
Sinchak & Associates, P.C.
06.2017 - 08.2019
Bachelor of Science - Biological Sciences
Arizona State University