Izayah Wallace
Surprise
Summary
Adept at driving customer satisfaction and team productivity, my tenure at Dutch Bros showcased my ability to master drink customization and foster a collaborative environment. Excelling in guest service and cleanliness standards, I effectively resolved complaints and maintained operational excellence, contributing to a positive and efficient workplace. Experienced with leading barista operations and team management. Utilizes knowledge of coffee brewing techniques and customer service to enhance guest experiences. Track record of fostering teamwork and maintaining operational efficiency.
Overview
1
1
year of professional experience
Work History
Lead Barista
Dutch Bros
07.2023 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Education
High School Diploma -
Shadow Ridge High School
Surprise, AZ05.2025
Skills
- Cleanliness standards
- Order Taking
- Adaptability to Change
- Supply Ordering
- Menu Memorization
- Drink customization
- Guest service
- Food Running
Timeline
Lead Barista
Dutch Bros
07.2023 - Current
High School Diploma -
Shadow Ridge High School
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