Summary
Overview
Work History
Education
Skills
Timeline
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Jace Raney

Queen Creek

Summary

Dynamic professional with a proven track record at Tillys, excelling in customer service and sales expertise. Demonstrated ability to maintain high customer satisfaction levels, adept at problem-solving and multitasking in fast-paced environments. Recognized for outstanding interpersonal skills and the ability to train new staff effectively, enhancing team performance and business development.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management. Very professional and kind when dealing with customers either in person or over the phone. Handle all conflicts with a problem solving manner. Very good people person.

Overview

1
1
year of professional experience

Work History

Sales Associate, Register, Front Desk

Tillys
06.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Work in a very fast paced environment with a large amount of multitasking
  • Answer phone calls and help customers with questions
  • Work with records, rewards programs
  • Very good reviews, won employee of the month.
  • Maintain a positive attitude and bubbly personality while dealing with customers
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Front Desk Receptionist, Party Host

Urban Air Trampoline and Adventure Park
01.2024 - 05.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process and worked with memberships.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed parties and events
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered phone calls and helped with any questions
  • Worked well in a fast paced environment
  • Helped with waivers and making guests visit as smooth as possible.
  • Ensured a safe environment by monitoring children's behavior. Facilitated efficient clean-up of event space before departure.
  • Answered questions from guests about logistics, directions, and other inquiries.
  • Displayed excellent problem solving skills when dealing with unexpected issues

Education

Associate In Behavioral Science And Human Services - Behavioral Sciences

Estrella Mountain Community College
Avondale, AZ

High School Diploma -

Verrado High School
Buckeye, AZ
05.2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Problem-solving
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Client service
  • Conflict resolution
  • Sales expertise
  • Customer needs assessment
  • Complex Problem-solving
  • Meeting deadlines
  • Professional demeanor
  • Cleaning techniques
  • Guest relations
  • Policy and procedure adherence
  • Business development
  • Friendly and outgoing
  • Work great with others
  • Fast learner
  • Trained many employees

Timeline

Sales Associate, Register, Front Desk

Tillys
06.2024 - Current

Front Desk Receptionist, Party Host

Urban Air Trampoline and Adventure Park
01.2024 - 05.2024

Associate In Behavioral Science And Human Services - Behavioral Sciences

Estrella Mountain Community College

High School Diploma -

Verrado High School

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Jace Raney