Jacey Gaither
Tucson
Summary
Arizona native with a strong commitment to mental health care. Experience spans multiple industries, including hospitality and mental health. Proven ability to adapt skills to diverse roles and environments, enhancing team performance and client satisfaction.
Overview
9
9
years of professional experience
Work History
Behavioral Health Case Manager
Sierra Tucson
Tucson
10.2024 - Current
- Managed diverse caseload of 20-30 patients, delivering personalized support and assistance to address individual needs.
- Coordinated discharge planning and mental health treatment to facilitate smooth transitions and ongoing care.
- Advocated for patients and intervened during crises to ensure immediate support and resolution of urgent needs.
Retail Operations Specialist
REI
Flagstaff
06.2022 - 06.2024
- Managed inventory levels to ensure product availability and minimize stockouts.
- Organized inventory on shelves to enhance store presentation and streamline online order fulfillment, shipping, and receiving processes
- Supported customer service by assisting on sales floor, processing sales and returns at register, and fulfilling various roles to ensure smooth operations
- Trained new team members on operational procedures and customer service standards.
Operations Supervisor
Staples
Flagstaff
08.2021 - 04.2022
- Oversaw team operations by managing shifts, opening and closing store, and accurately counting tills.
- Supervised daily operations to ensure efficient workflow and service delivery.
- Trained new staff on company policies and operational procedures.
- Managed inventory levels to maintain stock availability and organization.
- Managed diverse responsibilities as Inventory Management Specialist and Operations Supervisor, ensuring smooth operations across roles.
Safety Patroller
Flagstaff Extreme Adventure Course
Flagstaff
03.2019 - 08.2019
- Monitored guest safety by implementing safety protocols and conducting training sessions to reinforce safety awareness.
- Opened and closed ropes and zipline courses
- Facilitated front desk operations, enhancing guest experiences and ensuring efficient service delivery.
Kitchen Crew/Shift Manager
Mix
Flagstaff
03.2017 - 01.2019
- Coordinated opening and closing shift activities to ensure smooth operations.
- Streamlined communication between kitchen and floor staff to enhance service delivery.
- Facilitated food preparation and communication between kitchen and dining staff during peak weekend hours.
- Ensured excellent service as a cashier and shift lead
Education
Master of Arts - Clinical Mental Health Counseling
Northern Arizona University
Flagstaff, AZ06-2027
Bachelor of Arts - International Affairs
Northern Arizona University
Flagstaff, Arizona06-2022
High School -
Northland Preparatory Academy
Flagstaff, Arizona05-2016
Skills
- Case management
- Crisis intervention
- Risk assessment
- Behavioral assessment
- Behavioral interventions
- Treatment Planning
- Mental health care
- Mental health treatment
- Care planning
- Care plan assessment
- Recovery planning
- Individual counseling
- Client advocacy
- Service referral
- Effective communication
- Team collaboration
- Multidisciplinary collaboration
- Counseling techniques
- Strategy development
- Stress management
- Patient records administration
- Service referral
Timeline
Behavioral Health Case Manager
Sierra Tucson
10.2024 - Current
Retail Operations Specialist
REI
06.2022 - 06.2024
Operations Supervisor
Staples
08.2021 - 04.2022
Safety Patroller
Flagstaff Extreme Adventure Course
03.2019 - 08.2019
Kitchen Crew/Shift Manager
Mix
03.2017 - 01.2019
Master of Arts - Clinical Mental Health Counseling
Northern Arizona University
Bachelor of Arts - International Affairs
Northern Arizona University
High School -
Northland Preparatory Academy