Jacinda Tobin
Prescott,AZ
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server and Front of House Manager
Torme
Prescott, AZ
03.2023 - Current
- Direct front of house operations, ensuring compliance with service excellence and customer care protocols.
- Train and mentor staff on service protocols and operational best practices.
- Implement efficient scheduling systems to optimize staff productivity during peak hours.
- Resolve customer complaints promptly, enhancing guest experience and loyalty.
- Develop and maintain relationships with vendors and other business partners to establish trust and build rapport.
- Develop and execute comprehensive inventory management system, leading to significant reduction in waste and improved cost control.
Restaurant Manager
Triple Creek Kitchen & Spirits - Hilton Garden Inn
Prescott, AZ
06.2021 - Current
- (Currently on-call in this position)
- Led daily operations to ensure exceptional guest experiences and operational efficiency.
- Oversaw scheduling and staffing, ensuring appropriate coverage during peak hours for seamless service.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
Associate of Applied Science - Emergency Medical Dispatcher
City of Prescott
Prescott, AZ 02.2008
Bachelor of Science - Aeronautical Science
Embry-Riddle Aeronautical University
Prescott, AZ 05.1994
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
Timeline
Server and Front of House Manager
Torme
03.2023 - Current
Restaurant Manager
Triple Creek Kitchen & Spirits - Hilton Garden Inn
06.2021 - Current
Bachelor of Science - Aeronautical Science
Embry-Riddle Aeronautical University
Associate of Applied Science - Emergency Medical Dispatcher
City of Prescott