Jacinta Skokan
Phoenix
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration. Dynamic professional with expertise in customer relations, sales strategies, and business development. Proven ability to enhance service quality and manage operations for improved customer satisfaction.
Overview
7
7
years of professional experience
Work History
Pro Paint Specialist
Behr Paint
Glendale
05.2024 - Current
- Counseled customers on optimal paint choices and effective color matching methods.
- Mixed paint according to specifications for consistent color and texture.
- Demonstrated application techniques using brushes, rollers, and sprayers for various projects.
- Maintained inventory of paint supplies and ensured proper storage conditions.
- Collaborated with team members to troubleshoot product issues and improve service quality.
- Educated customers on proper care and maintenance of painted surfaces.
- Assisted in organizing store displays to highlight new products and promotions.
- Inspected completed work for accuracy and quality assurance purposes.
- Assisted other workers in completing large projects within specified timelines.
Pro Account Associate
The Home Depot
Phoenix
06.2023 - 05.2025
- Assisted customers with product selection and order placement.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and provided exceptional service support.
- Coordinated communication between departments to streamline operations.
- Responded promptly to inquiries from customers regarding payment status or billing questions.
Operations Supervisor
The Home Depot
Phoenix
01.2020 - 01.2022
- Supervised daily operations to ensure efficient workflow in retail environment.
- Trained staff on customer service techniques and store procedures.
- Coordinated team scheduling to optimize labor resources during peak hours.
- Implemented safety protocols to maintain a secure work environment for employees.
- Assisted in the development of training materials for new hires and promotions.
- Monitored compliance with company policies and procedures among team members.
- Identified areas of improvement and developed strategies to increase efficiency.
Flooring Sales Specialist
The Home Depot
Phoenix
12.2018 - 01.2019
- Assisted customers in selecting appropriate flooring materials for their projects.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Coordinated with installers to schedule and manage flooring installation projects.
- Maintained current knowledge of industry trends and new flooring products.
Education
Certificate - Massage
Arizona School of Massage
Phoenix, AZ03-2009
Forensic Science
Everest College
Phoenix, AZ02-2005
Skills
- Building strong relationships
- Managing by influence
- Stock management
- Customer relations
- Sales strategies
- Customer service
- Business development
- Profit and loss accountability
Timeline
Pro Paint Specialist
Behr Paint
05.2024 - Current
Pro Account Associate
The Home Depot
06.2023 - 05.2025
Operations Supervisor
The Home Depot
01.2020 - 01.2022
Flooring Sales Specialist
The Home Depot
12.2018 - 01.2019
Certificate - Massage
Arizona School of Massage
Forensic Science
Everest College