Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jack Ferrara

Scottsdale

Summary

Dynamic professional with extensive experience in customer service and team collaboration. Proven skills in conflict resolution and effective communication, enhancing guest experiences and operational efficiency. Resourceful background in hospitality, recognized for strong customer service and adaptability. Committed to improving guest satisfaction and supporting team success.

Overview

2
2
years of professional experience

Work History

Host

Desert Mountain Club
Scottsdale
01.2025 - 04.2025

Host

Desert Mountain Club
Scottsdale
02.2024 - 10.2024
  • Greeted guests upon arrival and presented menus promptly.
  • Resolved customer service and food-related issues to ensure guest satisfaction.
  • Managed conflict resolution between customers to maintain a positive atmosphere.
  • Contributed to team efforts by completing related tasks as required.

Cashier

Chipotle
Scottsdale
04.2023 - 02.2024
  • Processed merchandise returns and exchanges following established store policies.
  • Operated cash register, ensuring accurate payment processing through various methods.
  • Executed additional tasks as assigned by management to support store operations.

Education

BBA -

Northern Arizona University
Flagstaff, AZ
05-2029

High School Diploma -

Pinnacle High School
Phoenix, AZ
05-2025

Skills

  • Customer service and support
  • Conflict resolution
  • Communication skills
  • Adaptability
  • Hospitality management
  • Multitasking
  • Time management

Affiliations

  • Snowboarding
  • Travelling
  • Fitness and Weight Training

Timeline

Host

Desert Mountain Club
01.2025 - 04.2025

Host

Desert Mountain Club
02.2024 - 10.2024

Cashier

Chipotle
04.2023 - 02.2024

BBA -

Northern Arizona University

High School Diploma -

Pinnacle High School

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Jack Ferrara