Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Awards
Generic

JACK WARREN

Surprise,AZ

Summary

Dynamic professional with a strong foundation in person-centered care and team collaboration, developed within a supportive care environment. Recognized for exceptional communication and conflict resolution skills that enhance operational efficiency and lead to favorable outcomes. Eager to transition into a new field, ready to leverage transferable skills to drive success and achieve impactful results in diverse settings. Committed to continuous growth and adaptability in the pursuit of excellence.

Overview

6
6
years of professional experience

Work History

Website Support

USAA
06.2024 - Current
  • Provided technical support and guidance for members navigating the USAA website and online services
  • Delivered exceptional customer service with a focus on security and compliance
  • Selected to train and mentor new hire classes due to consistent top-tier performance and leadership skills
  • Streamlined internal processes by creating documentation on website support procedures and best practices.
  • Optimized e-commerce websites, enhancing product listings, improving site navigation, and increasing conversions.
  • Supported management in implementing new processes, enhancing overall operational efficiency within the branch.
  • Utilized excellent communication skills when interacting with customers through live chat support or phone calls, resolving any concerns or issues they might have encountered while browsing the website or purchasing products online.

Tech

Foothills Rehab Center
10.2023 - 07.2024
  • Assist in the implementation of individualized therapy plans
  • Document patient progress in compliance with HIPAA regulations
  • Collaborate with healthcare professionals
  • Operated and maintained rehabilitation equipment to ensure optimal patient care.
  • Assisted in developing and implementing treatment plans for diverse patient needs.
  • Trained new technicians on safety protocols and equipment usage guidelines.
  • Monitored patient progress, documenting changes in condition for clinical reviews.
  • Collaborated with multidisciplinary teams to enhance treatment protocols and improve patient outcomes.

Manager

Fry's Food and Drug
01.2022 - 10.2023
  • Ensured a seamless shopping experience for customers
  • Consistently met and exceeded store goals and sales targets
  • Led daily operations to ensure efficient store management and customer satisfaction.
  • Developed employee training programs to enhance team performance and service quality.
  • Streamlined inventory management processes to reduce waste and improve stock accuracy.
  • Implemented promotional strategies that increased product visibility and sales performance.
  • Coordinated cross-departmental initiatives to enhance overall operational efficiency and teamwork.
  • Mentored junior staff, promoting professional development and knowledge sharing within the team.
  • Managed and motivated employees to be productive and engaged in work.

Customer Service Team Lead

Wells Fargo
01.2020 - 12.2022
  • Oversaw daily banking customer service operations
  • Ensured the team met or exceeded performance metrics and sales targets
  • Fostered a positive work environment
  • Led customer service team to enhance service delivery and resolve complex inquiries.
  • Mentored staff, fostering professional development and improving team performance.
  • Implemented process improvements that increased operational efficiency and customer satisfaction.
  • Coordinated training sessions for new hires, ensuring consistent knowledge of products and policies.
  • Developed performance metrics to assess team effectiveness and drive continuous improvement initiatives.

Education

High School Diploma -

Liberty High School
Peoria, AZ

Glendale Community College
Glendale, AZ
05.2035

Skills

  • Effective customer service management
  • Problem-solving expertise
  • Proficient in inventory oversight
  • Adept at leveraging Microsoft Office Suite to improve task efficiency
  • Experienced with innovative technology solutions
  • Lesson support
  • Friendly and outgoing
  • Reliable and punctual
  • Stock rotation
  • Pricing and shelf labeling

Accomplishments

  • Supervised team of 25 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Website Support

USAA
06.2024 - Current

Tech

Foothills Rehab Center
10.2023 - 07.2024

Manager

Fry's Food and Drug
01.2022 - 10.2023

Customer Service Team Lead

Wells Fargo
01.2020 - 12.2022

High School Diploma -

Liberty High School

Glendale Community College

Awards

Golden Spoke Award for outstanding performance at Wells Fargo - Won a trip to Texas

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