Jack White
Tempe
Summary
Dynamic and results-driven retail manager with 5 years of experience at Foot Locker. Proven ability to lead teams, enhance customer satisfaction, and drive sales in a fast-paced retail environment. Highly attentive to detail, adaptable, and eager to learn and grow in new challenges. Equipped with strong problem-solving skills and a proactive approach to handling any situation, ensuring smooth operations and excellent service. Seeking a new opportunity to apply my expertise and contribute to a thriving team.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Foot Locker
01.2020 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
Client Service Specialist
Amerisave Mortgage
05.2022 - 06.2022
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Facilitated regular communication between clients and internal stakeholders to ensure transparency and alignment on project goals and objectives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided knowledgeable service and support for all customer needs.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
Retail Sales Associate
Foot Locker
09.2019 - 01.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Implemented feedback from customer surveys to enhance shopping experience.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Associate
Jimmy John's
11.2017 - 09.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Trained and assisted new kitchen staff members.
- Completed orders within established timeframes, meeting customer expectations for prompt service.
- Managed opening and closing shift kitchen tasks.
Education
High School Diploma -
McClintock High School
Tempe, AZ05-2019
Skills
- Customer service
- Retail operations
- Store opening and closing
- Staff supervision
- Employee scheduling
- Hiring and training
- Goals and performance
- Stock rotations
- Inventory counting
- Attention to detail
Timeline
Client Service Specialist
Amerisave Mortgage
05.2022 - 06.2022
Assistant Store Manager
Foot Locker
01.2020 - Current
Retail Sales Associate
Foot Locker
09.2019 - 01.2020
Associate
Jimmy John's
11.2017 - 09.2019
High School Diploma -
McClintock High School
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