Jackeline Borrego
Tucson
Summary
Talented professional considered an expert in data analysis and company branding. A well-rounded, energetic individual with a marketing background. Pursuing a Client Success Manager position to identify and drive new growth opportunities.
Overview
6
6
years of professional experience
Work History
Client Success Manager/Strategic Account Manager
Propio Language Services/United Language Group
05.2024 - Current
- Manage cross-functional projects and accounts across a large, diverse client portfolio.
- Interpret and articulate client needs, goals, and business policies to ensure service alignment.
- Define project parameters, quality standards, and communication protocols supporting the success of Client Success Administrators.
- Mentor, train, and provide growth pathways for Client Success Administrators to enhance team performance.
- Generate reports and analyze trends to develop client strategies and roadmaps for long-term success.
- Identify and capitalize on expansion opportunities to grow existing accounts organically.
- Lead contract reviews and renewals, ensuring accurate pricing, service dates, and reporting adherence.
- Maintain detailed documentation of all client communications and support inquiries.
- Handle billing resolutions, interpreter disputes, and general client support with professionalism and accuracy.
- Ensure data integrity within CRM and internal platforms by updating client profiles and service records.
- Design and deliver customized materials for client meetings and business reviews.
- Represent the company in client meetings, both in-person and via webinars, acting as a key point of contact.
Client Relationship Executive
LinguaLinx
11.2021 - 08.2022
- Served as the main point of contact for clients throughout the translation lifecycle, including quote generation, project setup, delivery coordination, and post-project support.
- Collaborated cross-functionally to ensure timely and accurate completion of translation projects aligned with client specifications.
- Conducted market research to identify potential clients and new business opportunities, supporting strategic growth initiatives.
- Fostered long-term client relationships by providing proactive communication, status updates, and solutions to evolving client needs.
- Delivered technical support to clients, resolving complex platform or delivery issues and ensuring a seamless client experience.
- Maintained detailed project documentation and utilized internal systems to track project progress, client communications, and delivery accuracy.
Account Support Specialist
Cyracom International
04.2021 - 11.2021
- Initiated and maintained communication with key client personnel, facilitating efficient information flow between internal teams and customers.
- Established and nurtured strong customer relationships, ensuring a professional and service-focused image when representing the company.
- Supported client onboarding and continuous education by training and retraining customer staff on CyraCom’s language access solutions and procedures.
- Proactively identified opportunities to enhance client programs, anticipate needs, and offer tailored solutions aligned with account goals.
- Maintained and updated client records, proposals, and contracts using internal reporting systems and proprietary tools.
- Contributed to revenue growth and retention by managing a defined portfolio, assessing service usage, and expanding offerings per growth plans.
- Took ownership of HelpDesk ticket assignments, ensuring timely resolution within SLA requirements.
- Collaborated cross-functionally with Account Specialists, Business Research & Development, and other departments to execute client campaigns and follow-ups.
- Participated in marketing and account-based initiatives to strengthen client engagement and expand market presence.
- Demonstrated initiative in identifying best practices, maintaining industry knowledge, and upholding high standards of professionalism.
Business Development Representative
Cyracom International
03.2019 - 04.2021
- Handled lead qualification and follow-up to support the sales pipeline and identify viable opportunities for growth.
- Served as the primary point of contact for prospective and existing customers, ensuring prompt communication and a positive client experience.
- Managed and coordinated sales representatives’ calendars, scheduling follow-up appointments and discovery calls.
- Conducted outbound outreach to verify contact information, gather intelligence, and support strategic targeting efforts.
- Created and submitted quote requests in coordination with sales team recommendations and client needs.
- Collected insights through outbound calls to better understand client challenges and position tailored language service solutions.
Education
High School Diploma -
Mountain View High School
Tucson, AZ05-2006
Skills
- Client liaison and advocacy
- Marketing tools
- Key performance indicators
- Stakeholder relationships
Languages
Spanish
Native or Bilingual
Timeline
Client Success Manager/Strategic Account Manager
Propio Language Services/United Language Group
05.2024 - Current
Client Relationship Executive
LinguaLinx
11.2021 - 08.2022
Account Support Specialist
Cyracom International
04.2021 - 11.2021
Business Development Representative
Cyracom International
03.2019 - 04.2021
High School Diploma -
Mountain View High School
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