Jackeline Tarin Sanchez

Processed invoices to support accurate billing operations.

Provided estimates to support operational planning and scheduling.

Managed customer inquiries and resolved service issues to maintain satisfaction standards.

Managed tasks under pressure while maintaining productivity and quality.

Demonstrated high detail orientation across assigned tasks.

• Led guest service teams through shift transitions, maintaining fast response times and order accuracy.
• Trained new representatives on POS procedures, drive-thru flow, and service recovery standards.
• Resolved escalated customer concerns with professional de-escalation and clear communication.
• Coordinated front-counter and drive-thru coverage to support peak-period service demands.
• Monitored order quality, cleanliness, and presentation to protect guest satisfaction.
• Scheduled and assigned daily tasks to balance labor needs with service priorities.