Jackie Antonides
Phoenix
Summary
Dynamic professional with over 35 years of customer service experience and a proven track record of excellence, ready to embrace new challenges that foster personal and professional growth. Offers over four years of expertise as an Office Manager in the medical and mental health sectors, complemented by strong capabilities as a Medical Billing Specialist. Demonstrates comprehensive knowledge of HIPAA regulations and compliance, alongside mastery in managing Electronic Medical Records. Committed to delivering exceptional service and support in fast-paced environments, ensuring optimal operational efficiency and patient satisfaction.
Overview
20
20
years of professional experience
Work History
Office Manager and Receptionist
AZ Health Path
11.2021 - Current
- Receptionist for a busy medical and mental health clinic with over five providers; excellent use of customer service skills with a mentally ill or physically ill population; making appointments and accepting payments from patients.
- Office Manager/Medical Billing Coordinator, managing the front end of the practice and providing insurance verification, claims submissions, billing with ICD10 codes and claims reconciliation
- Collect data from patients to use in medical records
- Upload medical reports/documents into patients records
Lead Head Cashier
Lowe's
12.2018 - 08.2022
- Trained and mentored newly hired cashiers and customer service desk associates
- Distributed and removed cash from all cash registers upon opening and closing
- Processed change requests and balanced register overages
- Assisted all store employees with price overrides
- Processed online and in-store customer orders and customer return transactions
- Completed monthly cashier staff observations
- Completed transaction research as necessary
- Promoted Lowe’s credit card and processed applications
- Created daily break schedules and assisted in weekly scheduling of cashiers
Teller Operations Supervisor
MidFirst Bank
01.2006 - 11.2018
- Interviewed, hired and trained Tellers
- Created monthly Teller schedules and monitored overtime
- Coached Tellers to identify sale opportunities and ways to improve customer service
- Assisted Tellers with complex transactions and provided overrides as needed
- Performed Monthly surprise cash audits and completed month-end operations audits
- Controlled banking center cash supply via weekly orders and shipments
- Personally processed customer transactions, such as deposits, withdrawals, payments
- Transmitted all customer transactions to the main office for processing
- Assisted with account document corrections and the collection of missing customer information and/or documents
- Generated new business through referrals and the promotion of bank products
- Greeted customers and responded to inquiries and concerns
- Exceeded monthly sales goals
Education
High School Diploma -
Sunnyslope High School
Phoenix, AZSkills
- Medical billing
- Insurance verification
- Claims submission
- ICD10 coding
- Data collection
- Patient record management
- Customer service excellence
- Appointment scheduling
- Administrative support
- Billing
- Relationship building
- Payment processing
Timeline
Office Manager and Receptionist
AZ Health Path
11.2021 - Current
Lead Head Cashier
Lowe's
12.2018 - 08.2022
Teller Operations Supervisor
MidFirst Bank
01.2006 - 11.2018
High School Diploma -
Sunnyslope High School