Jacklyn Edwards
Tempe
Summary
Results-driven operations professional with a background in military aviation, commercial finance, and hands-on production management. Proven ability to multi-task across diverse roles, quickly master new equipment and processes, and lead teams under pressure. Adept at delegating tasks based on shifting priorities while maintaining a high degree of accuracy and efficiency.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Handwrytten
Tempe
05.2024 - Current
- Supervised daily operations, optimizing workflow and enhancing productivity.
- Delegated tasks according to priority and team capacity, maximizing throughput.
- Identified real-time bottlenecks and implemented solutions to maintain efficiency and quality standards.
- Collaborated with cross-functional teams to improve daily operations and meet performance goals.
- Oversaw end-to-end machinery operations across various roles and equipment types to ensure continuous production.
- Trained new employees on operational procedures and company standards.
- Demonstrated rapid adaptability by quickly onboarding new machinery and workflows throughout the production cycle.
- Provided support to other departments to meet organizational goals.
Relationship Manager
Gateway Commercial Finance
Delray Beach
06.2023 - 04.2024
- Managed portfolio of factoring clients, responsible for collection efforts on past-due balances, enhancing client payment timelines.
- Handled high volumes of phone calls, emails, and written correspondence to address outstanding client balances, improving overall client satisfaction.
- Generated weekly and monthly Excel reports; performed customer maintenance and cash application using SQL software.
- Exhibited strong organizational skills while managing multiple tasks.
Unmanned Aerial Vehicle (UAV) Operator
United States Army
Fort Bragg
06.2017 - 06.2023
- Accrued over 400 flight hours operating RQ7-B Shadow aircraft, prioritizing crew and mission safety.
- Executed pre-flight checks, payload calculations, and post-flight briefings to ensure mission readiness.
- Devised effective solutions in high-pressure, time-sensitive scenarios using analytical and problem-solving skills.
- Managed fast-paced operations, maintaining discipline and team coordination to meet tight deadlines.
Education
Bachelor of Science - Criminology
Arizona State University
Tempe, AZ05-2026
Skills
- Operations management
- Excel and SQL reporting
- Data analysis
- Analytical problem solving
- Task delegation
- Process optimization
- Customer relationship management
- Client relationship management
- Customer engagement
- Machinery operation
- Effective communication
- Inventory management
Timeline
Operations Supervisor
Handwrytten
05.2024 - Current
Relationship Manager
Gateway Commercial Finance
06.2023 - 04.2024
Unmanned Aerial Vehicle (UAV) Operator
United States Army
06.2017 - 06.2023
Bachelor of Science - Criminology
Arizona State University