Jacklyn Yazzie
Glendale
Summary
Dynamic customer service professional with a proven track record at Burlington, excelling in relationship building and conflict resolution. Recognized for enhancing customer satisfaction through effective problem resolution and staff training. Proficient in POS systems, consistently achieving sales growth and fostering a positive team environment.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Cutco Cutlery
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately using company software to ensure timely delivery.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Maintained knowledge of promotions and product updates to enhance customer experience.
- Collaborated with team members to address customer feedback and improve service quality.
- Participated in training sessions to develop skills and stay current with industry trends and products.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Floor Supervisor
Burlington
7685 W Bell Rd
04.2023 - Current
- Supervised sales floor operations, ensuring optimal product placement and customer engagement.
- Trained and mentored staff on effective merchandising techniques and company policies.
- Monitored inventory levels, facilitating timely restocking to enhance customer satisfaction.
- Implemented visual standards to improve store appearance and drive sales performance.
- Collaborated with management to develop promotional strategies that increased foot traffic.
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Implemented loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
- Participated in recruitment activities by interviewing candidates, identifying top talent for the sales team addition or promotion opportunities.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Assisted customers with Product or Service selection through carefully curated questions.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Store Manager
Burlington
10.2019 - Current
- Assisted in managing daily store operations, ensuring smooth workflow and customer satisfaction.
- Trained and mentored new staff on operational procedures and customer service standards.
- Executed inventory management tasks, including stock replenishment and product placement strategies.
- Collaborated with team to implement promotional displays, enhancing visual merchandising efforts.
- Monitored sales performance metrics, providing insights to improve store efficiency and effectiveness.
- Supported loss prevention initiatives by maintaining accurate inventory records and conducting audits.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Developed staff schedules to align with peak business hours, optimizing workforce productivity.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Service S
Burlington
7611 W Thomas Rd
10.2019 - 10.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately using company software to ensure timely delivery.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Maintained knowledge of promotions and product updates to enhance customer experience.
- Collaborated with team members to address customer feedback and improve service quality.
- Participated in training sessions to develop skills and stay current with industry trends and products.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Associate
Macys Department Store
10.2016 - 11.2017
- Assisted customers in product selection, enhancing overall shopping experience
- Processed transactions accurately using point-of-sale systems
- Maintained visual merchandising standards to promote sales
- Collaborated with team members to achieve daily sales goals
- Trained new staff on store policies and operational procedures
- Participated in inventory management and stock replenishment processes
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
A.C.E Program - Basic Core Classes
Glendale Community College
Glendale, AZ06-2015
High School Diploma -
Independence High School
6602 N 75th Ave05-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Microsoft Excel
- Conflict resolution
- Customer satisfaction measurement
- Scheduling
- Team development
- Staff training
- De-escalation techniques
- Sales expertise
- Account management
- Stock management
- POS systems expert
- Key holder experience
- Delivery scheduling
Re: Employee Work Credit Hours
- Dear Supervisor
- This letter is to request your assistance in evaluating our student’s work experience at your company during the 2025-2026 school year. Student Choice High School offers students the opportunity to earn elective credit for each 60 hours of verified employment.
- To complete this requirement, this student will be working under your supervision. Your feedback is crucial in assessing his/her learning and development.
- The first page contains basic information about the employee/student. The second page is the actual evaluation where you can assess the student/employee's work habits and basic skills. Honest and fair feedback is essential for this student's academic success.
- If you have any questions about the program or the evaluation form, please don't hesitate to contact me at: afreeman@schsaz.com or 602-742-3379
- Thank you very much for your time and willingness to support this student's professional development.
- Sincerely
- Amy Freeman
- Administrator for Adult Education
- Student Choice High School
Employer Evaluation Form
- To be completed by the employer
- Student Name:
- Supervisor Name:
- Phone Number:
- Place of Employment:
- Average Hours Student Works Per Week:
- Job Description:
- Comments:
Section name
- Please put your initials in the box that appropriately describes the employee/student’s work habits
- Item
- Rarely (less than 40% of the time)
- Occasionally (40-60% of the time)
- Sometimes (60-75% of the time)
- Usually (75-90% of the time)
- Always (90-100% of the time)
- N/A Not Applicable
- Ability to work under pressure
- Accepts constructive criticism
- Adheres to job expectations
- Communicates well with other employees
- Communicates well with the public
- Displays well-organized work skills
- Dresses and grooms properly
- Follows instructions
- Indicates a desire to improve or advance
- Maintains good work quality
- Recognizes and respects authority
- Reports to work as scheduled
- Reports to work on time
- Uses mature judgment
- Total
- Supervisor’s Signature:
- Date:
Timeline
Sales Floor Supervisor
Burlington
04.2023 - Current
Assistant Store Manager
Burlington
10.2019 - Current
Customer Service S
Burlington
10.2019 - 10.2021
Sales Associate
Macys Department Store
10.2016 - 11.2017
Customer Service Representative
Cutco Cutlery
A.C.E Program - Basic Core Classes
Glendale Community College
High School Diploma -
Independence High School