JACKSON DAVIS
Mesa
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Technician
Aqua Science
04.2024 - Current
- Specialized in installation and service of water treatment systems (Softeners, Reverse Osmosis Systems, Water Heaters, Misting Systems, etc.)
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
DEPARTMENT SUPERVISOR
THE HOME DEPOT
08.2020 - 04.2024
- Implemented strategies for conflict resolution among associates.
- Evaluated employee performance regularly and provided constructive feedback for growth opportunities.
- Demonstrated exceptional problem solving skills in resolving customer complaints and issues.
- Established performance metrics to track progress against organizational goals.
- Established and implemented policies, goals, objectives, and procedures for department.
- Facilitated interdepartmental communications between various teams in order to foster a cohesive work environment.
SALES ASSOCIATE
PARTY CITY
09.2019 - 08.2020
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
- Cultivated relationships with new and existing customers to drive sales.
- Performed cleaning tasks, keeping store neat and organized.
Education
Bachelor of Science - Electrical Engineering
Arizona State University
Tempe, AZVocational School - Energy and Industrial Technology
West-MEC
Buckeye, AZ05.2020
High School Diploma -
Desert Edge High School
Goodyear, AZ05.2020
Skills
- Hand and power tool proficiency
- Diagnostics expertise
- Flexible and adaptable
- Safety procedures adherence
- Complex repair planning
- Inventory control
- System installation
- Documentation and reporting
- Client education
- Troubleshooting and Diagnostics
- Maintenance and repair
Certification
- Lift Equipment Licenses
- OSHA-10
- NCCER Core
- NCCER Industrial Maintenance Mechanic Level 1 & 2
- NCCER Energy and Industrial Tech Level 1 & 2
- NCCER Alternative Energy
- Snap-on Digital Multimeter
- Snap-on Electrical and Mechanical Torque
Timeline
Service Technician
Aqua Science
04.2024 - Current
DEPARTMENT SUPERVISOR
THE HOME DEPOT
08.2020 - 04.2024
SALES ASSOCIATE
PARTY CITY
09.2019 - 08.2020
Bachelor of Science - Electrical Engineering
Arizona State University
Vocational School - Energy and Industrial Technology
West-MEC
High School Diploma -
Desert Edge High School
Similar Profiles
Enrique Hernandez IIIEnrique Hernandez III
Lifeguard Manager at Aqua Management Inc.Lifeguard Manager at Aqua Management Inc.
Deepak RadhikaDeepak Radhika
CAR DETAILER at AQUA HAND CAR WASH & DETAILINGCAR DETAILER at AQUA HAND CAR WASH & DETAILING
Clare PaquiaClare Paquia
Deck Crew Member at Aqua Adventure Water ParkDeck Crew Member at Aqua Adventure Water Park
Kimberly O’BryanKimberly O’Bryan
Personal Shopper and Dispenser at WalmartPersonal Shopper and Dispenser at Walmart
Colby CramerColby Cramer
Retail Associate at Famous FootwearRetail Associate at Famous Footwear