Work Preference
Summary
Overview
Work History
Skills
Certifications Technology
Timeline
Generic
Jaclyn Keyes
Open To Work
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Jaclyn Keyes

Tempe

Work Preference

Job Search Status

Open to work

Desired Job Title

Food and Beverage ManagerEvents ManagerAssistant General ManagerFloor ManagerBar Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Tempe, AZPhoenix, AZ
Open to relocation: Yes

Important To Me

Career advancementCompany Culture

Summary

Dynamic food and beverage manager dedicated to elevating guest satisfaction through strategic event coordination and effective team leadership. Proven track record of implementing data-driven decisions that enhance service quality and contribute to significant revenue increases in high-demand environments.

Overview

21
21
years of professional experience

Work History

Food and Beverage Manager

The Hilton Canopy
Tempe
06.2024 - Current
  • Oversaw daily operations of food and beverage services at luxury hotel, ensuring high standards of quality and customer satisfaction.
  • Evaluated customer feedback to enhance service quality, leading to improved guest experiences and satisfaction metrics.
  • Implemented inventory control measures to ensure optimal stock levels.
  • Analyzed weekly sales data from POS systems to monitor budget adherence, identifying trends to inform inventory and service decisions.

Events Manager

PuttShack
Philadelphia
12.2023 - 06.2024
  • Planned and executed private events for up to 300 guests and up to 8 events per day
  • Managed daily operations, driving $100k in sales revenue from F&B and entertainment
  • Scheduled FOH & BOH staff of 150+
  • Collaborated with NVO team in Philadelphia to hire, onboard, and train 250 associates
  • Acquired specialized knowledge through MIT training in Pittsburgh

Assistant General Manager

Sullivan's Steakhouse
King of Prussia
12.2021 - 11.2023
  • Oversaw FOH operations of high-end steakhouse, ensuring seamless service during daily sales of up to $70k
  • Hired, trained, scheduled and managed staff of up to 60
  • Coordinated setup, breakdown, scheduling, and execution of private events for up to 135, serving as primary client contact
  • Managed Expo duties during high-demand periods
  • Handled bar manager duties, including ordering, receiving, and managing inventory
  • Worked directly with Chef to plan wine & cocktail pairing events

Floor Manager

The Pineville Tavern
Newtown
06.2017 - 09.2021
  • Managed daily operations, overseeing team of 50+ to ensure smooth service delivery
  • Oversaw bar management, including ordering, receiving, and inventory to maintain stock levels
  • Developed systems and tools such as daily cash flow spreadsheet, order guides/SOPs, and info cards for servers to streamline operations
  • Scheduled FOH staff and coordinated with GM.
  • Fostered positive vendor relationships to facilitate efficient procurement processes.

Bar Manager

Tex Mex Connection
North Wales
02.2005 - 06.2017
  • Managed daily operations across 3 dining rooms, patio, and bar area to ensure seamless service and customer satisfaction
  • Executed inventory management, trained new staff, and scheduled front-of-house shifts to maintain operational efficiency
  • Coordinated planning for large community and charity events, enhancing local engagement and brand visibility
  • Began career as host and server, progressing to bartender and eventually bar manager over five years

Skills

  • Menu development
  • Inventory management
  • Cost control
  • Project management
  • Business strategy
  • Client management
  • Team building
  • People development
  • Training and mentorship
  • Leadership skills
  • Attention to detail
  • Communication skills

Certifications Technology

  • ServSafe-Managers cert.
  • AZ Title 4 Management
  • Toast
  • Aloha
  • Micros
  • HotSchedules
  • TeamWorx
  • CrunchTime
  • MarginEdge
  • ADP
  • 7 Rooms
  • Open Table
  • TripleSeat
  • Agilysys by InfoGenesis

Timeline

Food and Beverage Manager

The Hilton Canopy
06.2024 - Current

Events Manager

PuttShack
12.2023 - 06.2024

Assistant General Manager

Sullivan's Steakhouse
12.2021 - 11.2023

Floor Manager

The Pineville Tavern
06.2017 - 09.2021

Bar Manager

Tex Mex Connection
02.2005 - 06.2017

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Jaclyn Keyes