Jacob Bendix
Kingman
Summary
Dynamic customer service professional with a strong work ethic and proven success at Lowe's, enhancing customer satisfaction through effective complaint resolution and upselling techniques. Skilled in cash handling and fostering customer relations, I consistently deliver personalized solutions that drive sales and build lasting client relationships.
Overview
9
9
years of professional experience
Work History
CSA
Lowe's
05.2024 - 07.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Demonstrated safe practices and procedures in store by adhering to company standards.
Document Handler
Retinal Consultants of Arizona
09.2018 - 12.2018
- Minimized lost or misplaced files with thorough tracking procedures and regular inventory checks.
- Contributed to successful project completion by coordinating the flow of critical documentation between departments.
- Maintained privacy and confidentiality of sensitive documents by adhering to strict security protocols.
Cashier
Panera Bread
10.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Safeway
05.2016 - 01.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
GED -
Esperanza High School
Anaheim, CA06-2017
Skills
- Goal oriented
- Strong work ethic
- Patience and tolerance
- Up-selling and Cross-selling
- Complaint resolution
- Cash handling
- Customer relations
- Teamwork and collaboration
Timeline
CSA
Lowe's
05.2024 - 07.2025
Document Handler
Retinal Consultants of Arizona
09.2018 - 12.2018
Cashier
Panera Bread
10.2017 - 06.2018
Cashier
Safeway
05.2016 - 01.2017
GED -
Esperanza High School
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