Jacob DeStefano
Phoenix,AZ
Summary
Dynamic Site Reliability Engineer with a proven track record at Nextiva, excelling in automation and monitoring. Expert in Python and Linux, I enhanced system performance and reliability through innovative solutions and cross-functional collaboration. Skilled in CI/CD and Kafka, I drive continuous improvement and operational efficiency in complex environments.
Overview
5
5
years of professional experience
Work History
Site Reliability Engineer
Nextiva
10.2020 - 11.2025
- Managed and troubleshot Oracle CPQ (Configure, Price, Quote) systems to ensure high availability, reliability, and seamless integration with business applications.
- Designed and built a custom internal application using Python, automating workflows and improving operational efficiency.
- Monitored and analyzed system performance using Kibana, ensuring proactive issue detection and resolution.
- Utilized Kafka for real-time data streaming and event-driven processing, contributing to scalable system designs.
- Maintained and optimized Linux-based virtual machines (VMs), handling configuration, security hardening, and patching.
- Collaborated cross-functionally to improve system observability, incident response, and deployment reliability.
- Applied SRE principles such as automation, monitoring, and continuous improvement to enhance infrastructure performance and reduce manual overhead.
Education
Associate of Science - Information And Computer Systems
DeVry University
4225 Naperville Rd, Lisle, IL 6053209-2020
Skills
- Proficient in site reliability practices
- DevOps
- Python
- Linux
- Virtualization
- Automation
- Kafka
- Monitoring and Observability
- CI/CD
- Ansible
- Docker
- Kubernetes
- Jenkins / GitHub Actions / GitLab CI
- Git Version Control
Accomplishments
- Developed and deployed an internal Python application using FastAPI, providing a web interface for automation scripts and enabling company-wide access.
- Streamlined operational workflows, reducing issue resolution time by %33.
- Automated repetitive tasks and operational processes, minimizing manual errors and improving team efficiency.
- Collaborated with cross-functional teams to identify pain points and implement scalable solutions for internal tool adoption.
- Maintained and updated the internal tool, ensuring high reliability, security, and accessibility for all users.
- Documented automation scripts and internal tool usage to facilitate onboarding and knowledge sharing across the IT team.
- Leveraged Python and web technologies to enhance the visibility of automation processes, enabling faster troubleshooting and monitoring.
Languages
English
Native or Bilingual
Timeline
Site Reliability Engineer
Nextiva
10.2020 - 11.2025
Associate of Science - Information And Computer Systems
DeVry University