Jacob Fewell
Chandler
Summary
Dynamic Shift Leader with a proven track record at Cafe Zupas, excelling in operational efficiency. Offering strong foundation in leadership and teamwork, coupled with genuine eagerness to learn and grow in dynamic setting. Brings adaptable approach to managing operational processes and problem-solving in high-paced environments. Ready to use and develop organizational and communication skills in [Desired Position] role.
Overview
6
6
years of professional experience
Work History
Shift Leader
Cafe Zupas
08.2019 - Current
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
- Improved team performance with regular feedback sessions and targeted skill development initiatives.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Associate of General Studies -
Chandler-Gilbert Community College
Chandler, AZ05-2025
Skills
- Positive attitude
- Team collaboration and leadership
- Staff education and training
- POS system operation
- Inventory counts
- Daily workflows
- Shift leadership
- Multitasking Abilities
- Analytical thinking
- Active listening
Languages
English
Native or Bilingual
Timeline
Shift Leader
Cafe Zupas
08.2019 - Current
Associate of General Studies -
Chandler-Gilbert Community College
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