Jacob Hall
Maricopa
Summary
Highly skilled in warehouse operations management, bringing extensive experience in inventory control, logistics coordination, and team leadership. Proven track record in optimizing warehouse processes, ensuring timely and accurate order fulfillment, and maintaining safe, organized work environment. Conscientious and methodical, consistently focused on achieving results with minimal errors and strong work ethic. Proficient in utilizing warehouse management systems and implementing cost-effective strategies to enhance productivity and efficiency.
Overview
16
16
years of professional experience
Work History
AP Operations Manager
Walmart
01.2025 - Current
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Promoted a culture of accountability within the organization by holding individuals responsible for their safety performance and ensuring adherence to established protocols.
- Developed emergency response plans that effectively addressed potential hazards on-site while minimizing downtime during crises.
- Ensured compliance with OSHA regulations, conducting regular audits and addressing non-compliance issues promptly.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and protocols.
- Streamlined incident reporting processes by creating a centralized system for tracking case information and outcomes.
- Increased overall store profitability by reducing operational losses through effective implementation of loss prevention strategies.
- Monitored emerging security products, services and procedures to upgrade current provisions.
- Implemented ergonomic improvements in workspaces to reduce strain-related injuries among employees, enhancing overall wellbeing.
- Ensured regulatory compliance with federal, state, and local laws by maintaining accurate records and documentation.
- Reduced workplace accidents through proactive risk assessments and hazard identification initiatives.
Operations Manager
Amazon Fulfillment
08.2024 - 01.2025
- Took ownership and onboarded new members to help identify gaps in standard work as well as locating reconciled shipments saving Amazon 70 -90k in money monthly from lost freight.
- Labor planned sites allocated AA hours with finance on hours to obtain more volume available.
- Created SOP's and implemented new procedures to maximize performance.
- Oversaw performance of 6 salaried leaders over 200 hourly associates.
- Lead all building operations and performance to successfully ship over 125,000 customer orders.
- Supervised operations staff and keep employees compliant with company policies and procedures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Created and implemented labor reports to maximize building cost efficiency and staffing based on customer and FC orders to target CPLH rates.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Operations Manager
Amazon AMZL
10.2022 - 08.2024
- Spearheaded the Military Lead Academy, providing mentorship to fellow veterans within Amazon to facilitate career growth through monthly sync calls and guidance.
- Achieved outstanding results, steering strong delivery station to become one of the top 3 delivery stations in North America for quality out of 450 stations, as per the World-Wide Score Card.
- Demonstrated leadership by launching Same Day package volume at facility, contributing to operational efficiency.
- Established and maintained relationships between Amazon and DSP leadership for 7 DSPs and up to 530 DAs, driving performance and safety improvements.
- Collaborated with regional leadership and support teams to rectify pay-related inconsistencies, resulting in a $50M+ change to DA wages within the region.
- Trained and coached 10 AAs to successfully implement the EV Swap process for AMZL Rivian Vans.
- Led initiatives to improve DSP performance, achieving top rankings in the region for 3 key DSP metrics.
- Managed and delegated 146 EV chargers across 7 DSPs, effectively communicating operational barriers to key stakeholders for resolution.
- Successfully staffed, labor planned, & launched SSD for Last Mile DPX7 as well as took ownership as SSD Champion while training counter and UTR staff.
- Launched the pilot of Electric vehicle infrastructure and established a working relationship with the EV maintenance team, Amazon program managers, & key stakeholders to mitigate capacity risk to the station.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and keep employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Led cross-functional teams to launch new product lines directly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved inventory management system to minimize waste and ensure optimal stock levels at all times.
- Boosted employee morale and retention through introduction of comprehensive training and development program tailored to individual career paths.
- Oversaw successful integration of cutting-edge technology into daily operations, enhancing efficiency and productivity.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Developed and maintained relationships with external vendors and suppliers.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Scheduled regular equipment and fleet maintenance.
- Planned delivery routes according to traffic, weather and types of delivery.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Monitored safety practices of new and existing employees.
- Led safety committee meetings, fostering open communication among team members regarding workplace concerns and improvement opportunities.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
- Oversaw transition to remote delivery model, maintaining high levels of productivity and client satisfaction.
- Enhanced team productivity by establishing clear delivery timelines and milestones.
Area Manager II
Amazon
04.2021 - 08.2022
- Developed a fully automated dispatch system by amnesty lane, contributing to operational efficiency and potential cost savings.
- Implemented key safety features for AIAO dispatch, reducing the station's RIR for DA assists.
- Temporarily assumed the role of Ops Manager at DTU3, maintaining and enhancing operational metrics.
- Designed a dispatch wave sequence to prioritize SV & CDV dispatch in extreme temperatures, ensuring driver safety and package integrity during the summer.
- Provided guidance and coaching to new managers from Amazon's military pathways program during Peak season.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Increased team productivity by streamlining processes and implementing more efficient systems.
Area Manager
Amazon
04.2020 - 04.2021
- Collaborated with the CO routing team to reduce the number of packages being brought back due to business closures, resulting in a 31% decrease in returned packages.
- Partnered with LP to track and monitor DNR's / Concessions, reducing overall concessions to under 1k DPMO.
- Achieved top rankings in the Desert Region for On Time Dispatch, On Time Delivery, and Route Success Rate.
- Optimized the DTU3 dispatch process, maintaining a 33-day streak of 100% On Time Dispatch during peak season.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Increased team productivity by streamlining processes and implementing more efficient systems.
Driver Support Specialist III
Amazon
07.2019 - 04.2020
- Established Bottom 5 station meetings to improve yard efficiency, resulting in a 10-20% increase in yard usage during peak season.
- Trained and coached 20 new L3 team members for the Mobil maintenance department.
- Implemented an auditing process and quip file to decrease defects in dwelling trailers.
- Tracked and managed all sims/repair tickets for AMZL trailers across the state to reduce dwell time and yard clutter.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Delivered goods and products to customer on time and in excellent condition.
Production Metal Fabrication Manager
BEMO
06.2016 - 07.2019
- Managed up to 30 Labor ready personnel on shipping and packaging product orders for shipment.
- Oversaw HR escalations, employee concerns, shift scheduling, equipment management, and training.
- Conducted safety meetings and implemented SOPs to reduce recordable injuries.
- Created standardized audits for equipment tracking and accountability.
- Championed the adoption of cutting-edge technologies, enhancing overall operational efficiency within the department.
- Analyzed production data and prepared reports for senior management.
- Utilized data analysis tools to identify and resolve production issues.
- Supervised operations staff and keep employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Led cross-functional teams to launch new product lines directly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved inventory management system to minimize waste and ensure optimal stock levels at all times.
- Boosted employee morale and retention through introduction of comprehensive training and development program tailored to individual career paths.
- Oversaw successful integration of cutting-edge technology into daily operations, enhancing efficiency and productivity.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Developed and maintained relationships with external vendors and suppliers.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Scheduled regular equipment and fleet maintenance.
- Planned delivery routes according to traffic, weather and types of delivery.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Monitored safety practices of new and existing employees.
- Led safety committee meetings, fostering open communication among team members regarding workplace concerns and improvement opportunities.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
- Oversaw transition to remote delivery model, maintaining high levels of productivity and client satisfaction.
- Enhanced team productivity by establishing clear delivery timelines and milestones.
Lead AZ Republic Distribution
AZ Republic
07.2013 - 05.2016
- Promoted to lead coordinator for paper distribution in the valley within 4 months.
- Conducted route audits and ensured adequate paper supply for contractors.
- Coordinated with mail room staff to ensure sufficient coupon supply for higher sales.
- Organized staff meetings and coordinated key actions for holiday events.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Checked product levels and recommended new purchases.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
Soldier
United States Army
03.2009 - 10.2012
- Served in two combat tours during active duty, participating in key operational missions.
- Graduated in the top 10% of class for Warrior leadership course.
- Selected for advanced training prior to second deployment.
- Discharged as an E5 under honorable conditions.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Maintained required level of proficiency in use of firearms.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Uphold high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
Education
Bachelor of Science (B.S.) - Criminology
Grand Canyon University
Phoenix, AZ12.2015
High School Diploma - undefined
Cortez High school
Phoenix, AZ05.2006
Skills
- Team leadership
- Problem-solving
- Operations management
- Policies and procedures implementation
- Strategic planning
- KPI tracking
- Implementing policies
- Safety program development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 160 staff members.
Timeline
AP Operations Manager
Walmart
01.2025 - Current
Operations Manager
Amazon Fulfillment
08.2024 - 01.2025
Operations Manager
Amazon AMZL
10.2022 - 08.2024
Area Manager II
Amazon
04.2021 - 08.2022
Area Manager
Amazon
04.2020 - 04.2021
Driver Support Specialist III
Amazon
07.2019 - 04.2020
Production Metal Fabrication Manager
BEMO
06.2016 - 07.2019
Lead AZ Republic Distribution
AZ Republic
07.2013 - 05.2016
Soldier
United States Army
03.2009 - 10.2012
High School Diploma - undefined
Cortez High school
Bachelor of Science (B.S.) - Criminology
Grand Canyon University
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