Jacob Hancock
Tucson
Summary
Flexible professional offering extensive history of excellent customer service and precise prescription formulation. Versed in relevant regulations with dedication to ethical practices. I also carry the innate ability to communicate and have true understanding to help customers, I’m very compassionate and have top tier skills to de-escalate troublesome situations. Human connection is an area where I excel!
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Tucson
11.2022 - Current
- Assist customers and patients with high quality customer service.
- Use store systems to work with insurances and hospitals.
- Prepare and fill prescriptions with agility and effectiveness.
- Make calls to patients and health care facilities to resolve patient issues.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Maintained cleanliness and organization within the pharmacy workspace.
- Assisted in training new employees on pharmacy procedures.
Blackjack Dealer
Casino Del Sol Resort
Tucson
03.2022 - 11.2022
- Dealt cards efficiently during high-paced blackjack games.
- Managed chips and cash transactions accurately throughout shifts.
- Engaged players with friendly conversation to enhance their experience.
- Collaborated with team members to create a positive atmosphere at tables.
Online Sales Representative
Afni
Tucson
11.2019 - 03.2020
- Assisted customers with product inquiries and order placements.
- Managed online sales platforms to ensure smooth transactions.
- Collaborated with team members to enhance customer service strategies.
- Utilized CRM software to track leads and follow up with clients.
- Resolved customer complaints in a timely manner.
Car Salesperson
Desert Toyota
Tucson
07.2017 - 10.2018
- Assisted customers in selecting vehicles that met their needs.
- Conducted test drives to enhance customer experience and satisfaction.
- Collaborated with the finance team to prepare sales contracts and agreements.
- Maintained inventory records and showcased new arrivals on the sales floor.
- Built relationships with clients through follow-up communications and support.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
Education
Some College (No Degree) - Psychology
Pima Community College
Tucson, AZPhotography
Pima Community College
Tucson, AZSkills
- High quality customer service
- Top tier vocabulary
- Thorough and effective communication
- Kind hearted and understanding
- Computer systems/tech savvy
- Bond building
- Impactful leader
- Customer service and satisfaction
- Amazing ability to solves problems
Certification
- Pharmacy technician
- CPR certified
Affiliations
- Tcg collector
- Pokemon
- Sports
- Semi pro
- Father
Accomplishments
- 6x employee of the month and counting
Timeline
Pharmacy Technician
Walgreens
11.2022 - Current
Blackjack Dealer
Casino Del Sol Resort
03.2022 - 11.2022
Online Sales Representative
Afni
11.2019 - 03.2020
Car Salesperson
Desert Toyota
07.2017 - 10.2018
Some College (No Degree) - Psychology
Pima Community College
Photography
Pima Community College