Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Lamb

Phoenix

Summary

Versatile professional with a background at Rocket Mortgage, where I excelled in customer relationship management and banking software proficiency. Known for enhancing client satisfaction through 24/7 service and building rapport with every client every time. Skilled in both team leadership as a Lacrosse Coach and meticulous financial transactions, demonstrating a unique blend of interpersonal and analytical abilities.

Overview

6
6
years of professional experience

Work History

Banker

Rocket Mortgagae
04.2024 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, as well with real estate agent relationships.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Groundskeeper

Trooncc
02.2023 - 04.2024
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
  • Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
  • Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.

Lacrosse Coach

Lakeview Highschool
03.2019 - 07.2022
  • Trained team members in midfield, attack and defensive positions.
  • Promoted sportsmanship among athletes, instilling respect for opponents, officials, teammates, and the game itself.
  • Organized practice sessions, exercise and conditioning to improve player performance.
  • Fostered a supportive and competitive environment, promoting teamwork and individual growth.

Education

No Degree - Finance And General Business

Alma College
Alma, MI
05-2019

Skills

  • Customer service
  • Know your customer
  • Customer relationship management
  • Bank sales
  • Follow-up skills
  • Educating clients
  • CRM systems
  • Mathematical accuracy
  • Financial institution regulations
  • Banking software proficiency
  • Loan origination
  • New account setup

Timeline

Banker

Rocket Mortgagae
04.2024 - Current

Groundskeeper

Trooncc
02.2023 - 04.2024

Lacrosse Coach

Lakeview Highschool
03.2019 - 07.2022

No Degree - Finance And General Business

Alma College

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Jacob Lamb