Jacob Lozada
Phoenix,AZ
Summary
Dynamic and dedicated professional with experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and efficient order management. Skilled in cash handling and food preparation, consistently promoting a positive dining experience while maintaining high safety and cleanliness standards.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
Work History
Crew Member
Mcdonals
Santa Ana, CA
01.2018 - 09.2025
- Assisted in maintaining cleanliness and organization of work areas.
- Collaborated with team members to ensure efficient service delivery.
- Learned and adhered to safety protocols while performing tasks.
- Provided support during peak hours, enhancing customer satisfaction.
- Operated cash register, handling transactions with accuracy and efficiency.
- Followed instructions for food preparation, ensuring quality standards were met.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Overnight Stocker
Albertsons
Phoenix
02.2022 - 04.2022
- Loaded and organized merchandise on shelves to maintain optimal stock levels.
- Conducted inventory checks to ensure accurate product availability and minimize discrepancies.
- Collaborated with team members to streamline stocking processes for increased efficiency.
- Assisted in unloading deliveries, verifying quantities against packing lists for accuracy.
- Monitored expiration dates of perishable items, ensuring compliance with quality control standards.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Education
High School Diploma -
Valley High School
Santa Ana, CA09.2018
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Flexible schedule
- Safety awareness
- Initiative and Self-motivation
- Drive-thru operations
- Food preparation
- Heavy lifting
- Valid Driver's license
- Order management
- Menu memorization
- Supplies monitoring and restocking
- Food running
- Positive company representation
- Assertiveness
- Ordering procedures
- Willingness to learn
- Reliability and punctuality
- Interactive communication skills
Languages
Spanish
Native or Bilingual
Timeline
Overnight Stocker
Albertsons
02.2022 - 04.2022
Crew Member
Mcdonals
01.2018 - 09.2025
High School Diploma -
Valley High School