Jacob Tokin
Tucson
Summary
Dynamic General Manager with a proven track record at McDonald's, excelling in team building and profit and loss management. Achieved significant business growth through innovative strategies and exceptional staff training, fostering loyalty among customers and employees alike. Recognized for sound judgment and operational excellence in high-pressure environments.
Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
General Manager
McDonald's
05.2024 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Personal Banker
Wells Fargo
11.2021 - 04.2024
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Promoted financial products by maintaining excellent service offering knowledge.
Department Manager
McDonald's
06.2019 - 11.2021
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager
McDonald's
03.2017 - 04.2019
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Arts - Liberal Arts (With Intention For Mathmatics)
Pima Community College
Tucson, AZ05-2026
Skills
- Team building
- Profit and loss
- Sound judgment
- Leader
- Staff training
- Inventory control
Timeline
General Manager
McDonald's
05.2024 - Current
Personal Banker
Wells Fargo
11.2021 - 04.2024
Department Manager
McDonald's
06.2019 - 11.2021
Assistant Manager
McDonald's
03.2017 - 04.2019
Associate of Arts - Liberal Arts (With Intention For Mathmatics)
Pima Community College