Jacob Trainor
Gilbert
Summary
Dynamic Shift Manager at McDonald's with a proven track record in team management and customer satisfaction. Expert in cash handling and data analysis, I effectively resolved customer issues and trained new staff, enhancing operational efficiency and service quality. Committed to achieving results through strong problem-solving and communication skills.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald's
Gilbert
06.2019 - Current
- Handled shifts to ensure smooth operations
- Applied critical thinking skills to receive customer satisfaction
- Trained new members to make sure they know proper standards
- Handled money for correct deposits
- Resolved issues from customers in order to have customer satisfaction
Crew Member
McDonald's
Gilbert
05.2018 - 06.2019
- Developed customer service skills for customer satisfaction
- Collaboratively worked with a team in order to have a clean and organized workspace
- Communicated effectively to maintain proficiency in a fast-paced environment
Education
Bachelor of Science - Data Science
Arizona State University
Tempe, AZ12-2025
Chandler-Gilbert Community College -
Chandler-Gilbert Community College
Chandler, AZ12.2023
Skills
- Team Management
- Cash Handling
- Proficient in R programming
- Skilled in Python development
- Java programming
- C
- Labor Management
- Microsoft Excel
- Microsoft Word
- Data Entry
- Data Analysis
- Customer Service
- Problem Solving
- Data Science
- Computer Science
- Data manipulation with SQL
Timeline
Shift Manager
McDonald's
06.2019 - Current
Crew Member
McDonald's
05.2018 - 06.2019
Bachelor of Science - Data Science
Arizona State University
Chandler-Gilbert Community College -
Chandler-Gilbert Community College
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