Jacob/Jake Moulin
Phoenix
Summary
Dynamic team leader with proven expertise at Panera Bread, excelling in team supervision and client service. Skilled in statistical analysis and patient communication, I effectively resolved customer complaints, enhancing satisfaction levels. Committed to fostering a collaborative environment, I trained associates to achieve operational excellence and maintain high-quality standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Panera Bread
Phoenix
05.2023 - Current
- Supervised daily operations for team of associates in fast-paced environment.
- Trained new team members on service standards and operational procedures.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
Sandwich Artist
Subway
Glendale
01.2019 - 04.2023
- Prepared sandwiches according to customer specifications and quality standards.
- Maintained cleanliness and organization of workspace during high-volume shifts.
- Operated cash register, processed transactions, and handled payment accurately.
- Assisted customers with menu selections and provided product recommendations.
- Monitored inventory levels and restocked supplies to ensure availability of ingredients.
Education
Master of Science - Psychology
Arizona State University
Tempe, AZ04-2027
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ04-2026
Skills
- Statistical analysis
- Data interpretation
- Cognitive assessment
- Patient communication
- Research methods
- Case management
- Team leadership
- Team supervision
- Professionalism
- Client service
Affiliations
- Work out in the gym 5 days a week (intense training.)
- Like to kick back on my days off from gym and work and meditate and gather up my thoughts
- Work 30-40 hours while off school and with school around 20-25 to keep level headed.
Accomplishments
- I received Deans List in 2025 during my spring semester while managing work-life balance.
- High School had over 60 hours in volunteering.
Certification
- Level one fingerprint clearance card
References
References available upon request.
Timeline
Team Leader
Panera Bread
05.2023 - Current
Sandwich Artist
Subway
01.2019 - 04.2023
Master of Science - Psychology
Arizona State University
Bachelor of Science - Psychology
Arizona State University
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