Jacqueline Garcia

Handled daily leasing tasks including tours, applications, and lease signings

Delivered strong customer service while building relationships with residents and prospects

Used effective closing techniques to convert leads into signed leases and drive occupancy

Maintained high occupancy through consistent follow-ups and renewal efforts

Managed delinquent accounts by following up on past due balances and ensuring timely resolution

Communicated clearly with residents regarding payments, deadlines

Balanced customer service with firm enforcement of policies when handling delinquency

Helped plan and execute resident events and renewal campaigns to increase retention

Supported marketing and social media efforts to drive traffic and leasing activity

Managed move-ins, move-outs, and lease renewals in a fast-paced environment

Contributed directly to property performance by driving leasing results, maintaining high occupancy, and reducing delinquency

• Assisted in managing tenant inquiries and maintaining positive relationships.
• Supported lease documentation preparation and ensured compliance with company policies.
• Coordinated property showings, providing detailed information to prospective tenants.
• Updated rental listings on company website and social media platforms
• Drove leasing results by converting prospects into signed leases through effective tours, follow ups, and closing techniques
• Resolved resident concerns promptly while maintaining a high level of professionalism and customer service
• Communicated clearly with residents regarding rent, deadlines and lease obligations