JACQUELINE HIGUERA DIAZ
Phoenix
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team. Reliable and friendly young women adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences. Able to quickly grasp new procedures.
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Team Member
Shake Shack
Avondale
09.2025 - Current
- Prepared and assembled food items according to company standards.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Operated kitchen equipment safely and effectively during peak hours.
- Collaborated with team members to ensure efficient service delivery.
- Assisted in training new employees on operational procedures.
- Followed health and safety guidelines to ensure food quality standards.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
Stocking Associate & Feature Management
Walmart
Phoenix
12.2023 - Current
- Stocked shelves with merchandise to ensure organized displays.
- Assisted customers in locating products throughout the store.
- Maintained inventory levels and reported discrepancies to management.
- Operated pallet jacks and hand trucks for efficient stock movement.
- Collaborated with team members to optimize stocking processes.
- Followed safety protocols while handling heavy items and equipment.
- Prepared backroom inventory for easy access during restocking shifts.
- Assisted customers in locating products on the shelf or in the backroom.
- Provided excellent customer service by responding courteously to inquiries.
- Ensured all products were correctly priced and tagged before stocking shelves.
- Stocked merchandise by UPC codes and read labels to match.
- Rotated stock from older to newer product when necessary to ensure quality control standards.
- Performed inventory counts of merchandise on a regular basis.
- Checked expiration dates on perishable items to ensure freshness.
Legal Assistant
1 Stop Money Centers
Phoenix
03.2022 - 03.2023
- Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial
- Processed, prepare and maintain confidential and sensitive client records.
- Prepare and process formal motions and document's to be filed at the courts
- Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial.
- Managed exhibits, evidence and data related to trial legal proceedings.
- Conducted background investigations on defendant.
- Performed financial documentation for each case that would be filed at the courts
- Respond to telephonic inquiries from public and owned stores.
Merchandise Handler
Gap Inc.
Phoenix
10.2021 - 02.2022
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Created and enforced detailed organization processes to increase quality and service standards.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Picked and packed order items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Student/Paid Training
Friendly House
06.2019 - 07.2019
- Thrives under pressure
- Strong creative vision
- Strong communication skills
- Legal Document Reviewing
- Prepare Exhibits
- Exhibit Organization
- Case Management
- Motion and Order Preparation
- Summons and Complaint Filing
- Assisted Legal Professionals
- Cleaned and organized classrooms, materials, and supplies for maximum efficiency
- Adhered to all schedules, regulations, policies and dress codes
- Performed various activities, such as cardio, weight training and self-defense training to contribute to physical group exercises and team building
- Met officers from Arizona's Law Enforcement including: MCSO, Phoenix Police Department, DPS, FBI, etc.
- Visited Lower Buckeye Jail and MCSO faculties.
Education
Arizona Collegiate High School
Phoenix, AZSome College (No Degree) - Criminal Justice
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Multitasking ability
- Bilingual communication
- Ability to Accept and Learn From Criticism
- Problem-Solving Skills
- Team Player
- Grammar Skills
- Adaptable
- Natural leader
- Strong interpersonal skills
- Self-motivated
- Strong creative vision
- Strong communication skills
- Food preparation
- Customer service
- Inventory management
- Safety compliance
- Equipment operation
- Supply chain logistics
- Stock rotation
- Team collaboration
- Time management
- Visual merchandising
- Problem solving
- Effective communication
- Attention to detail
- Employee training
- Adaptability
- Social media expertise
- Leadership qualities
- Flexible schedule
- Hospitality and accommodation
- Verbal and written communication
- Positive attitude
- Adaptability and flexibility
Timeline
Team Member
Shake Shack
09.2025 - Current
Stocking Associate & Feature Management
Walmart
12.2023 - Current
Legal Assistant
1 Stop Money Centers
03.2022 - 03.2023
Merchandise Handler
Gap Inc.
10.2021 - 02.2022
Student/Paid Training
Friendly House
06.2019 - 07.2019
Arizona Collegiate High School
Some College (No Degree) - Criminal Justice
Maricopa Community Colleges, Phoenix College